Page 6 of 7 FirstFirst 1234567 LastLast
Results 76 to 90 of 95
  1. #76
    Optimum Product Support Chris@Optimum's Avatar
    Join Date
    Nov 2007
    Location
    Tennessee
    Posts
    1,445
    Post Thanks / Like
    Treat people the way you`d like to be treated and know that the surest way to lower yourself to mediocrity is to perform only the work for which you are paid. Gimmicks never work long. Consistency and friendliness are the keys to repeat business.

  2. #77

    Join Date
    Dec 2007
    Posts
    8
    Post Thanks / Like
    Quote Originally Posted by ScubaStevo
    The thing is with repeat customers:



    -When you get their car spotless, many expect them to stay that way for the next 10 years, and when they start to looking bad again after a couple months, they get upset, and call you a cheat.

    -What can you do when something like happens, as sometimes they like to open their mouths and start making false aqusations.
    EDUCATE!!!!!!!!!! YOUR CUSTOMERS!!! It is our duty as PROFESSIONAL detailers, to explain to the consumer the process in which we plain to execute either for total paint decontamination or removal of seating to gain total access of interior. WE do a in-depth consultation with our customers and a print (out) of what was discuss, and what services are expected for the customer knowledge and our protection.

  3. #78
    AJ Auto Detail, LLC
    Join Date
    Feb 2008
    Location
    Baton Rouge, Louisiana
    Posts
    770
    Post Thanks / Like
    Quote Originally Posted by fergnation
    I offer a late night drop off. As long as they get it to me by 8PM, it will be stting there for them to pick up in the morning. I charge an extra fee and it makes for some long nites but it has done wonders for getting my business started. I called my company "My Personal Auto Detailer". Customers really feel like they have there own personal detailer. I will also pack up my stuff and come to them (not something I enjoy doing but I feel that every little bit extra I do helps. Two months into having this company I gave this gentleman my card and he asked me to come over and do one of his cars. Little did I know HE HAD 65 Cars!!! 45 of them parked in his two story garage. I now do them all. Also I offer 10% discount for multi-cars.



    When starting out don`t be afraid to go the extra mile. Once established then you can come up with your rules.
    whoa! man, that guy himself will give you enough business to keep you busy!



    ---



    man, i LOVE this thread! i got so much new info to get my business really up and going... im going to start a notebook of my clients,their car(s),when i detail them, and which detail package they choose.



    another way to get repeated business is in this case. i have a client who has had me do 2 of his cars (his Durango and his wife`s 528i). The day after i detailed his Durango he called me after school to tell me how great of a job i did and how he thought it was time to do a wash/wax job on his wife`s 528i again in the near future. it has been a week and a half since then and no phone call yet. i am off of school all next week due to mardi gras and will have lots of free time on my hands. one of the reasons people get others to do their cars for them at their locations is because they are too busy with their work and family matters to remember to do little things like maintaining their cars. since he said he would like me to do his wife`s car, i think it is appropriate when i have free to time to "remind" him. i give him a quick and informative call telling him that i remember him asking about a detail on his wife`s car and that i can schedule him in this time and that time. he agrees, he is happy with the detail and that the job is done, you get paid :spot



    also, i was reading the thread and came along about putting ur business name on business cards, Pens, calendars, ect. and leaving them in your clients cupholder or somewhere they find it. I already do this with my clients; i leave a business card in the cupholder so it is easy for them to contact me again when they need my services. i was wondering where i could order some pens or little trash bags to hang on the steering column that has my name on them. i think this will be another good way of advertisement the next time they need a pen or to throw trash away, it reminds them.



    just MY .02 cents
    AJ Auto Detail, LLC

  4. #79
    Brian_Brice's Avatar
    Join Date
    Jul 2011
    Posts
    2,505
    Post Thanks / Like
    I think a universal understanding to selling the services rendered would be a great idea, if everyone nationwide was on the same page it would make this business much more profitable, I have spent a considerable amount of time on the concept and structure.



    There are going to be issues and many uncommon denominators but for the most part, I think many pro`s could benefit from technique training that breaks well through sales, I think we should have some sort of virtual classroom where we can drum up ideas visually and verbally. There are so many open doors for detailers that they probably miss on a daily basis, I know I use to, and probably still do, but to get the most out of each and every client while offering legitimate services should be the goal. I am in the works of writing a piece and will post when I`m done. No I am not a writer or think I am worthy of publishing anything, but I do think it may help the mindset of a lot of guys on the forum.

  5. #80
    Brian_Brice's Avatar
    Join Date
    Jul 2011
    Posts
    2,505
    Post Thanks / Like
    I`ve been writing a pretty involved piece on how to sell the sizzle in this industry, many of the topics are no brainers to many of you most likely, but I think it might help some of you make more money, I`m no aspiring writer but I think it can help. I`ve spent hundreds of hours on it and it should help.



    I will post one section at a time on this post as it`s prepared and I hope someone can take anything from it and use it to their advantage.

  6. #81
    AJ Auto Detail, LLC
    Join Date
    Feb 2008
    Location
    Baton Rouge, Louisiana
    Posts
    770
    Post Thanks / Like
    Quote Originally Posted by VaSuperShine
    I`ve been writing a pretty involved piece on how to sell the sizzle in this industry, many of the topics are no brainers to many of you most likely, but I think it might help some of you make more money, I`m no aspiring writer but I think it can help. I`ve spent hundreds of hours on it and it should help.



    I will post one section at a time on this post as it`s prepared and I hope someone can take anything from it and use it to their advantage.


    THANKS! LOOKING FOWARD TO IT!!!
    AJ Auto Detail, LLC

  7. #82
    Brian_Brice's Avatar
    Join Date
    Jul 2011
    Posts
    2,505
    Post Thanks / Like
    How to sell the sizzle in the detailing industry



    First off, it`s important to take what works for you and try to simplify your presentation strategies, the tricky part is to tweak it into something much more profitable. This combines everything you do and say on a daily professional basis.



    Presentation/ Diagnosis of the problem areas/ Customer relations/ Confidence/ and most importantly, knowing what you are worth.



    If you don`t TRULY believe you are worth more than a $200.00 job you will NEVER sell a $250.00 job. Even worse, your client will never in a million years believe you are worth any more. I think a lot of guys limit their yearly income with a pre determined mindset that should immediately be erased from the memory banks. Setting package pricing has a huge impact on this. Also worrying about the competitions prices too much will put a huge damper on success.



    If you have an exterior detail set up for tomorrow, ask simple questions that will lay the seed in your clients mind like, "what are you using on your leather"?,(try and carry a well respected leather product and knowledge yourself on every facet of it) or "Have you considered sealing your wheels"(if not already introduced or included in your package). The point is, we all leave so much money behind every job, legitimately earnable money, I`d like to stop that.



    You already know how to seal and wax glass, and you know although arguably extreme, glass can receive three layers of various sealants. Offer it, they aren`t going to ask you for it, not ever. If you don`t ask for the sale you won`t get it, and I don`t mean push services, but be intelligent with your approach. Sure a lot of this is dependent on customer relations, but the point is, you have to know you are the best for the job period, if you truly do, your client will feel it as well, and will hang off your every word...



    ...More to come

  8. #83

    Join Date
    Apr 2007
    Location
    Northern Va and Va Beach
    Posts
    1,741
    Post Thanks / Like
    I agree. Chances are for most customers, if they don`t know about it, they wont ask about it. Most of the time I can tell if someone will want an extra service such as wheels sealed and etc. But you gotta put it out there to reap the benefits.
    DJ Mayo

    Paint Correction Specialist

    Northern, Va

    Detailed Image Mid-Atlantic Featured Detailer

  9. #84

    Join Date
    Apr 2007
    Location
    Colorado
    Posts
    675
    Post Thanks / Like
    very awesome and informative advise scott. And everyone elese thank you very much.
    down here in colorful colorado!

  10. #85
    AJ Auto Detail, LLC
    Join Date
    Feb 2008
    Location
    Baton Rouge, Louisiana
    Posts
    770
    Post Thanks / Like
    Love It!!! Need Moreeee
    AJ Auto Detail, LLC

  11. #86

    Join Date
    Mar 2008
    Posts
    95
    Post Thanks / Like
    Wow, I just spent a fair amount of time reading this thread, lots of great info here!! Im just getting started so this has helped me a good bit. :thx

  12. #87
    AJ Auto Detail, LLC
    Join Date
    Feb 2008
    Location
    Baton Rouge, Louisiana
    Posts
    770
    Post Thanks / Like
    Anyone Got Anything Else? Can Always Learn More!!! :d
    AJ Auto Detail, LLC

  13. #88

    Join Date
    Aug 2008
    Location
    Texas Gulf Coast
    Posts
    14
    Post Thanks / Like
    Great info Scott, thanks for the post!!:clap:

  14. #89

    Join Date
    Jun 2009
    Location
    northern california
    Posts
    69
    Post Thanks / Like
    Great info!!! Thanks Scottwax!

    Ton of great tips!

  15. #90

    Join Date
    Sep 2009
    Posts
    96
    Post Thanks / Like
    Great write up Scott...





    I do detailing on the side not a full time business as most of you do. But the extra mile is always crucial.



    Being trained as a Auto Technician and the fact that When your doing an engine detail your already in there. I check over basic maintenance things some will ask can you check my fluids Tire Pressure. SUre why not. I do a basic visual inspection of things while I am in there. Pointing out a part that may fail shortly, Or Something out of the ordinary that can be repaired/replaced long before a breakdown Makes them all that more gracious.



    I caught a Radiator Hose starting to fail early that would have easily caused problems later on when it failed possibly while driving. I showed the customer and she was greatly pleased.

 

 
Page 6 of 7 FirstFirst 1234567 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. FANTASTIC idea for repeat business.
    By AppliedColors in forum Professional Detailer General Discussion
    Replies: 13
    Last Post: 11-05-2007, 01:52 AM
  2. 2 repeat M3s
    By Thomas Dekany in forum Click & Brag -The Detailers Showcase
    Replies: 11
    Last Post: 05-06-2007, 09:46 PM
  3. How to get repeat customers
    By AudiOn19s in forum Professional Detailer General Discussion
    Replies: 15
    Last Post: 08-19-2004, 02:22 PM
  4. How often should i repeat PwC
    By FiveOhMustang in forum Poorboy's World Forum
    Replies: 6
    Last Post: 04-30-2004, 08:07 AM
  5. Z-1, Z-2, Z6........Repeat....
    By imported_Luster in forum Car Detailing
    Replies: 2
    Last Post: 02-26-2003, 03:53 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •