Maintenance Plans

**JohnKleven** · 03-08-2009, 05:56 PM

I was wondering how many of you sell a prepaid maintenance plan. I was considering offering this to my good customers, and they could save some money over a year. I could see how this could be very convenient for a mobile detail salon, but does anyone offer this in a fixed operation like myself?

Thanks,

John

**jeteast99** · 03-08-2009, 09:45 PM

why just limit it to your good customers? have it available for all of your customers.

**Envious Eric** · 03-08-2009, 10:10 PM

offer it to everyone and laminate a card...instead of discounted each time, do a buy 9 get 10th free wash, or the like

whether it is for a "good customer" or not, money it money! Each day you come home with more than you started with is a good day!

**Driven Auto Detail** · 03-09-2009, 01:37 PM

I just moved into my first shop and I plan on offering a wash, wash & vac, and a wash & vac +wax as maintenance services to past customers. I`m not going to offer those services to new customers, as I don`t want price shoppers with crappy vehicles flocking to my shop due to the inexpensive-ness of those services. I plan on doing some sort of offer like "toyotaguy" outlined with those services only.

**imported_Jakerooni** · 03-09-2009, 02:26 PM

Mike having a set shop you`re going to get those flockers anyway. It`s the nature of the business. Now you can turn them all away if you want or you can take some of their money and offer something simple. It`s really one of the biggest differences between mobile detailing where you can pick and choose all of your clients and a shop owner that has good traffic and visability where you have a ton of people just stopping in to see what your all about.

**imported_Detailing Technology** · 03-09-2009, 02:51 PM

I think it depedns on your target market or existing business.

Got to watch out for or lure in price shoppers depending on what your business is.

.

I give all repeats a discount.

**Driven Auto Detail** · 03-09-2009, 03:52 PM

Originally Posted by Jakerooni

Mike having a set shop you`re going to get those flockers anyway. It`s the nature of the business. Now you can turn them all away if you want or you can take some of their money and offer something simple. It`s really one of the biggest differences between mobile detailing where you can pick and choose all of your clients and a shop owner that has good traffic and visability where you have a ton of people just stopping in to see what your all about.

That`s a good point Jake. I`m sure there`s a few things I will need to learn going from a mobile operation to a shop.

By the way, I haven`t forgotten about your last PM. I just haven`t gotten around to responding.

**MA78** · 03-14-2009, 04:40 PM

I offer monthly and semi annual packages.

A good rule of thumb is to never offer a product that you don`t think will be a key profit driver. Simple as that.