Customers who complain or think they know everything

**BIOLINK** · 05-06-2009, 06:17 AM

Originally Posted by rockymountaindetail

Customer is always right so I bit my tongue and smiled as I used this for all 4 exteriors. They did have some shine when I left but boy they really could have used some TLC w/ my "inferior" products and a buffer. What a windbag. It was worth it though as it was a $800 weekend! At that price I`ll wear a NU-FINISH shirt while I`m doing it!

HMMM...I wonder if that guys water is still beading..................

ut:

$800? And he supplied the product? That`s kinda like bringing sand to the beach. Where do I get my free NU Finish T-shirt?

Nice work not arguing.

Will he pay you for those 52 washes?

**rockymountaindetail** · 05-06-2009, 07:20 AM

Believe me, it was a real test not to argue, especially while he was telling me the scientific properties of waxes and polishes and why they had inferior molecules.

And in the end he was happy w/ the all the jobs, and that`s really the goal

**imported_Luster** · 05-06-2009, 08:00 AM

Originally Posted by rockymountaindetail

Believe me, it was a real test not to argue, especially while he was telling me the scientific properties of waxes and polishes and why they had inferior molecules.

And in the end he was happy w/ the all the jobs, and that`s really the goal

Haha! I just retired from 32 years as a construction manager with a large Engineering/construction company. About 2000 of the 3000 employees are engineers.

I`ve detailed a few of their vehicles... and, believe me, I know EXACTLY where you`re coming from!!!

Just work with 2000 engineers for over 30 years. You become very patient! (But you never get used to it!!! LOL)