Customers who complain or think they know everything

**Tuck91** · 04-27-2009, 07:31 PM

ever get a customer that thinks they know eveything but is completly wrong, or do you ever get someone who tries to correct you or alter your process.

I had a guy tell me i better not use mild Megs clay on his car because it would mess up the paint severly

some people just need to take a hint.

**imported_Luster** · 04-27-2009, 07:48 PM

I had a customer last fall that I NEVER want back!

He brought me a 2008 black Chevy Tahoe. He was pretty anal about keeping it clean, but it had substantial swirl marks.

I used M105 with PC & orange pad... followed by M205 w/PC white pad.

The truck looked fantastic!

Well, he brought it back 3 TIMES in the next two weeks!!!

He was pointing out "swirls", "scratches", "hazing", etc. I swear I couldn`t see them, even under the scrutiny of halogens! But I complied. Hit them again with M205.

I guess he was happy after that, but I never want to see him again!:cursing:

**supercharged** · 04-28-2009, 06:44 AM

Originally Posted by Luster

I had a customer last fall that I NEVER want back!

He brought me a 2008 black Chevy Tahoe. He was pretty anal about keeping it clean, but it had substantial swirl marks.

I used M105 with PC & orange pad... followed by M205 w/PC white pad.

The truck looked fantastic!

Well, he brought it back 3 TIMES in the next two weeks!!!

He was pointing out "swirls", "scratches", "hazing", etc. I swear I couldn`t see them, even under the scrutiny of halogens! But I complied. Hit them again with M205.

I guess he was happy after that, but I never want to see him again!:cursing:

you should of tell him, dude, you need to see your eye doctor!!!

ut:

**imported_Luster** · 04-28-2009, 09:16 AM

Originally Posted by supercharged

you should of tell him, dude, you need to see your eye doctor!!!

ut:

Good one!!!

Customer: Can`t you see those scratches and hazing???!

Me: No, but I can recommend a good optometrist!

**Old Pirate** · 04-28-2009, 06:15 PM

Good one guy`s:thumbup:

**Tuck91** · 04-28-2009, 09:07 PM

I know someone else wants to share a story :thumbup:

**gmblack3** · 04-28-2009, 09:37 PM

All of my clients are great! :thumbup:

**JoshVette** · 04-29-2009, 12:01 AM

Most of my clients are good to work for even the picky ones, I view it more as a challenge and I always let them know I`m open to any criticism as I`d rather them be happy then complain behind my back.

The one`s I really can`t stand are the ones that call and say "I want it to look good, but it`s not a show car"..... ??

ut:

Josh

**imported_Luster** · 04-29-2009, 07:03 AM

Originally Posted by JoshVette

The one`s I really can`t stand are the ones that call and say "I want it to look good, but it`s not a show car"..... ??

ut:

Josh

I have one guy who never, ever washes his car. All he wants me to do is the interior. He always says... "You can wash it if you want to, but I ain`t payin` you for it."

Customer gets what he wants. It stays dirty.

**JoshVette** · 04-30-2009, 12:36 PM

Originally Posted by Luster

I have one guy who never, ever washes his car. All he wants me to do is the interior. He always says... "You can wash it if you want to, but I ain`t payin` you for it."

Customer gets what he wants. It stays dirty.

Wow, that`s a new one to me..... too me that`s like eating salads and health food all the time but never bathing.

**Junebug** · 04-30-2009, 02:21 PM

I do a few family situation - like the husband/wife and kids cars. One - folks I`ve known for over 35 years, I do the guy`s 4Runner and van, his daughter`s TL and did the wife`s new Accord a few times - then she started going to the tunnel of swirls - no explanation... and I wonder why, and if I should ask?

**imported_Luster** · 04-30-2009, 07:14 PM

Originally Posted by Junebug

did the wife`s new Accord a few times - then she started going to the tunnel of swirls - no explanation... and I wonder why, and if I should ask?

Two reasons:

1. The tunnel of swirls is cheaper than a pro detail.

2. To her, the car looks the same as a pro detail.

**Junebug** · 05-01-2009, 08:31 AM

Yeah, but it won`t take long for that wimpy Honda paint to start looking like 30 year old work truck. She`ll learn!

**rockymountaindetail** · 05-04-2009, 07:26 PM

I may have you all beat. Got a referral from the shop that does my window tinting. She has a guy w/ multiple vehicles that need them detailed. I call the guy and find out he wants complete details on all his vehicles:
2006 Nissan Titan Crew Cab PU
2007 Toyota 4Runner
2005 BMW M3 convertible (pale yellow, ugh)
2006 Porsche Boxster S Convertible

So I schedule him the whole weekend. Show up at the house and spend some time w/ him and his vehicles. I start to show him things that can be done like clay, polish etc. All his cars had some shine, but the finishes were 10-footers, not real great up close. He promptly informs me he is a chemist and that none of the products I use are any good. He has the only thing he thinks will work correctly and I will be using that, and definitely no buffer. So I`m thinking it`s some nuclear sealant he and his geek friends cooked up in the lab, right? NOPE! It`s NU-FINISH. Remember the commercials from the 80`s.... "this car was in a junkyard and now it`s had 52 car washes and the water still beads". He gave me a 30 minute dissertation on how nothing has ever been made to surpass this product.Director

Customer is always right so I bit my tongue and smiled as I used this for all 4 exteriors. They did have some shine when I left but boy they really could have used some TLC w/ my "inferior" products and a buffer. What a windbag. It was worth it though as it was a $800 weekend! At that price I`ll wear a NU-FINISH shirt while I`m doing it!

HMMM...I wonder if that guys water is still beading..................

ut:

**Tuck91** · 05-04-2009, 09:01 PM

Originally Posted by rockymountaindetail

I may have you all beat. Got a referral from the shop that does my window tinting. She has a guy w/ multiple vehicles that need them detailed. I call the guy and find out he wants complete details on all his vehicles:
2006 Nissan Titan Crew Cab PU
2007 Toyota 4Runner
2005 BMW M3 convertible (pale yellow, ugh)
2006 Porsche Boxster S Convertible

So I schedule him the whole weekend. Show up at the house and spend some time w/ him and his vehicles. I start to show him things that can be done like clay, polish etc. All his cars had some shine, but the finishes were 10-footers, not real great up close. He promptly informs me he is a chemist and that none of the products I use are any good. He has the only thing he thinks will work correctly and I will be using that, and definitely no buffer. So I`m thinking it`s some nuclear sealant he and his geek friends cooked up in the lab, right? NOPE! It`s NU-FINISH. Remember the commercials from the 80`s.... "this car was in a junkyard and now it`s had 52 car washes and the water still beads". He gave me a 30 minute dissertation on how nothing has ever been made to surpass this product.Director

Customer is always right so I bit my tongue and smiled as I used this for all 4 exteriors. They did have some shine when I left but boy they really could have used some TLC w/ my "inferior" products and a buffer. What a windbag. It was worth it though as it was a $800 weekend! At that price I`ll wear a NU-FINISH shirt while I`m doing it!

HMMM...I wonder if that guys water is still beading..................

ut:

Just the story I was looking for, at least you got some money.