Post Thanks / Like - 1 Likes, 0 Thanks, 0 DislikesJohn U liked this post
There was a time when different vendors and/or manufacturers had representatives on this, and other forums. Lately, I do not remember seeing any reps here....that`s why I reached out to Griots. I`ve always said that their customer service was top shelf, and I really wanted to see what they would say if they read this thread.
Post Thanks / Like - 1 Likes, 0 Thanks, 0 Dislikesbob m liked this post
So, they are confirming that it`s ok to treat first time customers who make "large" orders as scammers if they want to ship to a different billing address? The funny thing is that Griots is allowing "customer experience" reps to make this call. Maybe that kind of responsibility should be reserved for someone who is more qualified to judge?
How do you read through "Some of It" ??
It`s not like the thread is 38 pages!
If someone is critiquing my company I`m going to read that review frontwards and backwards.
I notice she didn`t say anything about charging the customer an additional fee for replacing the unit with the new version.
Put me down as not impressed...
Yeah totally wack that they would have the gall to charge something for a new machine 3-4 years down the line due to defects.
Rupes, Flex, TorqX and porter cable would never think to do that....... oh wait I would just have to buy a complete new one...... at full price...... might get free shipping though.
I agree with OP though.... if he feels jaded by way the rep talk to him he has every right to take his business elsewhere. I feel same about TRC. I still buy their towels as I have not found a better replacement just won’t buy directly from them or any other products from them.
Can’t wait to find a better towel....
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Nobody`s perfect. My work box is probably 85% Snap On.
Can`t beat the hand tool warranty, but their air and power tools turn into average air and power tool warranty. Back in the day when air ratchets were the norm, I traded away my 1/4 Snap On air ratchet after tiring of sending it in to get rebuilt annually. Got a Mac to replace it, which also wasn`t perfect but was at least easily field serviceable.
Had a 3/8" electric impact that died 1 month before the warranty period expired, sent it out to get repaired. Got it back, and the repaired version lasted even less time and was now out of warranty. Wasn`t going to play that game again - Traded it in on a Milwaukee and have been happy since.
My electric bit driver (which I probably use as much as I use my left hand; I like it enough I bought a second just to have) has needed several repairs as well. If you send it out, they charge you nearly the price of a new one, otherwise individual parts are slightly cheaper. Again - I like it so much I just call it the price of doing business.
Power tools wear. Power tools break. Again - I was one who broke a 4+ year old GG3 and paid $16 to upgrade to the current (much higher spec) G8. In the grand scheme of things I really don`t think that`s out of hand. Like Coatings mentioned - I`ve seen plenty of instances where people had to pay out of pocket to repair machines that had a much higher purchase price.
Post Thanks / Like - 1 Likes, 0 Thanks, 0 DislikesCoatings=crack liked this post
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Post Thanks / Like - 2 Likes, 0 Thanks, 0 DislikesCoatings=crack, Bobh591 liked this post
Big difference is Bob’s email was sent to Griots to address an issue with link to this thread.
Even if Bob had not told them he would post reply to thread one could reasonably assume that their reply would be attached to the thread that the email was directly about.
Completely different story when conducting business and it was conducting business as UndrDog (assumed company) listed in emails were engaging.
They couldn’t afford or didn’t see value in a Pan review and exchanges got to far. Weather whoever was wrong you don’t put a mans earnings on blast.
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