Originally Posted by
Curioso
After reading about Griots customer service from some members here, I decided to order the G9 polisher. After a few days with no word, I called them and was informed my order was on fraud hold.
Why? Because I had the audacity to have a different shipping address from my billing address. I`ve never had an issue before and I ALWAYS ship bigger orders to another address due to porch pirates, etc. I explained this, and apparently that wasnt good enough and I had to get grand inquisitioned. Even getting asked how many other places I have? Do I really need to explain my life story to a customer service rep? Needless to say, I cancelled my order and will be avoiding them in the future. I get that fraud is an problem, but you really shouldn`t treat honest customers this way.
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