Hi all,
I`m really having a hard time dealing with auto service people and could really use some advice/help.
I`ll try to keep this brief. First, my car was vandalized a 2010 Hyundai Genesis Coupe (black) - the rear glass was smashed with a beer bottle. I took it to Glass Shop #1. Shop #1 temporarily patched the window with plastic. I assumed shop #1 would not do anything detrimental while patching the rear. I was wrong. The manager ordered his employee to put tonnes and i mean TONNES of duct tape on my brand-new vehicle to hold the plastic in place. I`m not very car savvy and even I know not to use duct tape for this, but I was not in the garage and was unaware they were doing this. I fired him on account of this, plus he was rude and the patch job leaked in the first rain shower anyway. Fired mid-insurance claim.
I took my car to Shop #2. It was about 1 hour before close when they finally got around to servicing my car. The employee looked tired and like he wanted to go home. He hastily, ripped, and I mean I saw him RIP that duct tape from my vehicle right in front of me. Not gently at all, not careful at all, just complete brute-forced it off. I was shocked. Couldn`t believe what I just saw, but it happend so fast, nothing I can do at this point. Apparently the employee tried to remove the glue residue from the duct tape with some varsol and a paper towel. In doing so he may have permanently damaged my clear coat, but I can`t tell for sure.
So, sorry that was so long, but now I`m really stuck. There is some obvious glue residue left, but in some places it you can see "rip marks" from the tape. What I cannot tell is whether these are left over glue or if he actually ripped my clear coat right off.
So my first questions that I really need answers to are: is the strength of duct tape enough to rip the clear coat right off? and how can I tell for sure? or maybe the Varsol discoloured my clear coat in some places? Can Varsol do this? I really need to know this before I decide on my next course of action. They also damaged the rubber molding that is around the edges of the rear glass. The manager offered to take 50% off my deductible as compensation. He assured me I could get a body shop to fix the damages and that I could add it to the claim as "hidden damage` as a result of the vandalim. It seemed reasonable so I believed him. I`m really doubting this now though.
2nd question, any recommendations on my next course of action?
If you graciously took the time through all that, thank-you. ANY advice is appreciated.
Thanks,
GenGuy
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