Polishangel USA

**RaydiantDetail** · 11-14-2018, 09:43 AM

my last order took 6 weeks to ship and i had to reach out to PA in Germany. Brandt was a big help as I was getting no response through any comm channel I tried with Travis - emails, fb, phone. nada. ill order from autopia next time lol

**Jtschumpsea** · 11-19-2018, 02:51 PM

Now I`m more than a little irritated. It`s been 2 weeks now and still no products. I finally resorted to contacting Polishangel Germany directly via email and did get a response that the order would be shipping within 48 hours... That was last Wed 11/14 and still nothing! Buyer beware unfortunately as it appears things have changed for Polishangel.

**Jtschumpsea** · 11-19-2018, 03:40 PM

Originally Posted by RaydiantDetail

my last order took 6 weeks to ship and i had to reach out to PA in Germany. Brandt was a big help as I was getting no response through any comm channel I tried with Travis - emails, fb, phone. nada. ill order from autopia next time lol

Don`t know how I missed your post but thanks. I did receive an email from Polishangel Germany so hopefully I`ll see it one day.

**Jtschumpsea** · 11-19-2018, 04:44 PM

Update - order just showed up!! I have regained faith in PA!

**Mike lambert** · 11-19-2018, 05:20 PM

It’s a shame, stopped using them because of this reason. Really liked them but when you schedule people for polish angel and you can’t rely on delivery, gotta do something?

**Jtschumpsea** · 11-23-2018, 12:31 PM

Originally Posted by Mike lambert

It’s a shame, stopped using them because of this reason. Really liked them but when you schedule people for polish angel and you can’t rely on delivery, gotta do something?

I`m with you Mike - I`ll probably only go through Autopia for PA orders going forward.

**acuRAS82** · 04-29-2019, 08:23 AM

All, I received a canceled order notification (order placed last weekend) and money was refunded. They also sent the following message which makes sense at this point:

“POLISHANGEL US managment changed this week from current distributor (Dream Detail) to POLISHANGEL Germany. The change should done withitn the next 48 hours, we will inform your seperate. Thank you for understanding.”

**wannafbody** · 04-29-2019, 01:01 PM

A reply like that makes me wonder if it wasn`t a case of the US Distributor being the problem and not PA Germany.

**BudgetPlan1** · 04-29-2019, 01:29 PM

Originally Posted by wannafbody

A reply like that makes me wonder if it wasn`t a case of the US Distributor being the problem and not PA Germany.

Yup...that`d be my guess. Dream Detail was Travis Kent`s shop and based upon his Facebook page, he`s moving "...on to something new" (4/27)

**acuRAS82** · 04-29-2019, 08:24 PM

The US website now looks/feels more like the German website. I’ve re-ordered now, will post back as I receive status updates. I will say that I emailed the new distributor and received a response rather promptly. Maybe this is show for new management or maybe a sign of things to come. Only time will tell.

**acuRAS82** · 04-30-2019, 05:29 PM

Originally Posted by acuRAS82

The US website now looks/feels more like the German website. I’ve re-ordered now, will post back as I receive status updates. I will say that I emailed the new distributor and received a response rather promptly. Maybe this is show for new management or maybe a sign of things to come. Only time will tell.

UPDATE: My package I ordered Sunday shipped late Monday night from Germany. Due to arrive Thursday in Pittsburgh. Record timing and a great start for the new management!

**DaveT435** · 04-30-2019, 07:07 PM

Originally Posted by acuRAS82

The US website now looks/feels more like the German website. I’ve re-ordered now, will post back as I receive status updates. I will say that I emailed the new distributor and received a response rather promptly. Maybe this is show for new management or maybe a sign of things to come. Only time will tell.

I believe it is the German website. It says the new distributor is PA Germany. Looks like they just eliminated a US distributor for now.

**acuRAS82** · 04-30-2019, 10:11 PM

Originally Posted by DaveT435

I believe it is the German website. It says the new distributor is PA Germany. Looks like they just eliminated a US distributor for now.

The US site just has “.us” on the end of the address, rather than “.net”.

There is a spring sale (15%) going right now.

**acuRAS82** · 05-02-2019, 02:28 PM

Final Update: My package arrived at 3pm EDT today. Not bad for being ordered on Sunday and shipped from Germany (4 total days to receive package). Impressive even.