my last order took 6 weeks to ship and i had to reach out to PA in Germany. Brandt was a big help as I was getting no response through any comm channel I tried with Travis - emails, fb, phone. nada. ill order from autopia next time lol
my last order took 6 weeks to ship and i had to reach out to PA in Germany. Brandt was a big help as I was getting no response through any comm channel I tried with Travis - emails, fb, phone. nada. ill order from autopia next time lol
Now I`m more than a little irritated. It`s been 2 weeks now and still no products. I finally resorted to contacting Polishangel Germany directly via email and did get a response that the order would be shipping within 48 hours... That was last Wed 11/14 and still nothing! Buyer beware unfortunately as it appears things have changed for Polishangel.
Post Thanks / Like - 0 Likes, 1 Thanks, 0 DislikesMary B thanked for this post
Update - order just showed up!! I have regained faith in PA!
It’s a shame, stopped using them because of this reason. Really liked them but when you schedule people for polish angel and you can’t rely on delivery, gotta do something?
Post Thanks / Like - 1 Likes, 0 Thanks, 0 DislikesRaydiantDetail liked this post
All, I received a canceled order notification (order placed last weekend) and money was refunded. They also sent the following message which makes sense at this point:
“POLISHANGEL US managment changed this week from current distributor (Dream Detail) to POLISHANGEL Germany. The change should done withitn the next 48 hours, we will inform your seperate. Thank you for understanding.”
A reply like that makes me wonder if it wasn`t a case of the US Distributor being the problem and not PA Germany.
Post Thanks / Like - 0 Likes, 1 Thanks, 0 DislikesMary B thanked for this post
The US website now looks/feels more like the German website. I’ve re-ordered now, will post back as I receive status updates. I will say that I emailed the new distributor and received a response rather promptly. Maybe this is show for new management or maybe a sign of things to come. Only time will tell.
Post Thanks / Like - 1 Likes, 2 Thanks, 0 Dislikeslloydrm liked this postCoatings=crack, Mary B thanked for this post
Post Thanks / Like - 1 Likes, 0 Thanks, 0 DislikesMary B liked this post
Final Update: My package arrived at 3pm EDT today. Not bad for being ordered on Sunday and shipped from Germany (4 total days to receive package). Impressive even.
Post Thanks / Like - 2 Likes, 2 Thanks, 0 DislikesBudgetPlan1, Mary B thanked for this post
There are currently 1 users browsing this thread. (0 members and 1 guests)
Bookmarks