I placed my order online Monday night, 8.6.07. Tuesday night I got a shipping tracking number, Thursday night I found out that FedEx attempted delivery (although I didn`t have a door tag) and today the product was delivered
I have some issues with FedEx, but we`ll get to that later.
When I got home today I was expecting a door tag, figuring if they attempted delivery yesterday and didn`t leave it on my porch then they surely won`t leave it there today. No door tag.:angry So I track the package and see they show the product was delivered today, left on my porch. I didn`t see a package on my porch when I got home so I immediately called Paul. With no questions asked and no hesitation, he said "no problem, give me a call when I get to the office at 9am tomorrow and I`ll get another one out to you." How`s that for customer service?
At this point i`m fuming cause I don`t understand why FedEx claims to have attempted delivery yesterday and didn`t leave it on my porch but today, according to their website, they did just that. So I decide to go outside and check the garbage can to see if a neighbor had grabbed it then threw it away when it wasn`t something they wanted and as I walk out the door I see the cylindrical package next to my doorstep:woot2: I called Paul back to let him know how much of an idiot I am and thanked him for his willingness to replace the product for me with no reservation.
The service I`ve gotten from that company, besides my first transaction with them, is second to none. Their products aren`t too shabby either
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