Bad experience odering directly from GritGuard...

[JustinR32]

I got my order confirmation today, with this message:



"Thank you for your order. Shipping was an additional $3.00. We apologize for the error on our web site. Your order will ship on Monday 4/30/2007. Thank you very much for your understanding."



Maybe I`m getting crotchety in my old age, but I feel like I was clipped for an additional $3. Hey, if the shipping was calculated at $3 too much I don`t think I would have gotten a credit.



I was ordering the whole shebang, the two buckets and dollies and seat, etc; BIG BUCKS for what amounts to wash buckets. I decided to cancel the order, because I don`t want to think about getting screwed every time I wash the cars.





Tom

[gmblack3]

I got my order confirmation today, with this message:



"Thank you for your order. Shipping was an additional $3.00. We apologize for the error on our web site. Your order will ship on Monday 4/30/2007. Thank you very much for your understanding."



Maybe I`m getting crotchety in my old age, but I feel like I was clipped for an additional $3. Hey, if the shipping was calculated at $3 too much I don`t think I would have gotten a credit.



I was ordering the whole shebang, the two buckets and dollies and seat, etc; BIG BUCKS for what amounts to wash buckets. I decided to cancel the order, because I don`t want to think about getting screwed every time I wash the cars.





Tom

Tom, That part is funny as heck. :spit:



I too hate getting jacked around. :goodjob

[BlackElantraGT]

I would have done the same and canceled my order. And I agree with you about your comment if it were the other way around, I bet you wouldn`t have gotten a credit of $3.00

[sneek]

I think I would have done the same thing. $3 is not a lot of money, the fact that they would try to squeeze that out of you tells you something about the company. It was their calculation mistake, they should pay!

[a.k.a. Patrick]

Maybe I`m getting crotchety in my old age,

I have yet to see anyone argue the fact Tom...................LOL

(Now Im wondering if im older then Mosca.....)

[BMW335i]

Good job cancelling the order. I would hate to think of getting screwed every time I wash the car as well.

[BlueLibby04]

Yup, good move on canceling. Ive always always wanted to order that setup, but now Ill never look at them again. :grinno:



Po`s me when people try to pull stuff like that.

[Frito Bandito]

It was probably an honest mistake but it was still their mistake and they should eat that $3.

[Scottwax]

That is why I try to order online from excel, you pay the exact shipping cost. Period.

[01SVTvert]

Make sure they know you cancelled the order over the $3.00 and it was a "trust" thing. If they have any sort of decent customer service IMO they should eat the $3.

Many companies would like to know why an order is cancelled so they can not have it happen again. I too have cancelled things when a call or email comes and they add money to it. Makes me nervous about what else they hide.

[sneek]

you can forward them a link to this thread. I guess you can try out the dirt guard wash system for us.

[Black Diamond]

Or the next time you need one, order it thru US Plastics. It`s a couple bucks cheaper and their customer service and shipping are fantastic. Plus you can get all kinds of plastic bottles that are good quality and very inexpensive.

[JustinR32]

This was resolved today. I called and spoke to the owner, he apologized, credited me the $3, and tossed in a microfiber drying towel. I didn`t care so much about the towel, or even the $$, as much as the principle of the thing. He promised to address the problems on the website, with it not correctly calculating shipping.



I`m satisfied, mostly because it`s not in my nature to hold a grudge. If you choose to order directly from the company, consider allowing some extra for shipping.





Tom

[OahuVTEC]

Methinks you`re not nearly as crotchety as you thought. :xyxthumbs



Glad everything worked out for you.

[NickelPlated.45]

Free MF



Booyah