Optimum Polish Problem

**Jesstzn** · 03-11-2007, 09:42 PM

I bought a bottle of Optimum polish and got to use it yesterday only to find out that it has lumps in it. The lumps are +/- 1/4" and plug up the hole in the top of the bottle. The lumps seem relatively dry inside if you squash them but mix back in once screened and mixed with a spatula.

Anyone else have this issue?

**audicoupej** · 03-11-2007, 09:48 PM

It used to happen with the old version. It was usually solved by shaking it well or returning to the vender. Is it the new version, signified by a gold sticker on the center top of the label on the front? It says "New Formula"

If you shake it well and the lumps do not break up I would return it. You should have the new formula too, since it has been out for a while now.

**Jesstzn** · 03-11-2007, 09:53 PM

No gold lable .. and I shook it till I couldn`t shake any more. I have sent an e-mail to the vendor .. trouble is it costs more to return than its worth up here .. unless they cover it and this I doubt.

**audicoupej** · 03-11-2007, 10:02 PM

Dee, I would tell them that you should have received the "New Formula." This should be at their cost since you paid for a product and they sent you the old product that has been replaced for around a year IIRC. I would also state that the product has lumps that will not go away and is therefore defective.

Goodluck.

**Jesstzn** · 03-11-2007, 10:07 PM

Thier site doesn`t even show the new lable .. I did e-mail them .. will see what comes of it .. if negative I`ll phone them.

**audicoupej** · 03-11-2007, 10:11 PM

Well, there is the possibility that they stopped using the stickers since it has been a while now. Hope it works out for ya. I love my OP!

**Jesstzn** · 03-11-2007, 10:13 PM

Originally Posted by audicoupej

Well, there is the possibility that they stopped using the stickers since it has been a while now. Hope it works out for ya. I love my OP!

After I strained the lumps out I got to use it .. and liked the working time.

**Envious Eric** · 03-11-2007, 10:15 PM

well they posted what you bought, so you might be out of luck on that end...unless they value they customer service...i know a few vendors on here would gladly swap out the bottles if you went through them from the start, but then again, they probably would not have sold it to you...

**Anthony O.** · 03-12-2007, 12:00 AM

If a vendor is selling the old forumula then that`s really odd since the new one has been out for a bit now.

If you want a new bottle contact me and I`ll send you on on my dime. If not send it back to your vendor and they should replace it with a new forumula, David will credit them a bottle I`m sure.

Anthony

**Scottwax** · 03-12-2007, 12:14 AM

I`d take Anthony up on his offer...especially since the new formula has a bit more cutting power.

**Jesstzn** · 03-12-2007, 08:48 AM

Thanks Anthony ... let me see how Car Care Smart up here responds .. its only fair I give them the oppertunity .. if thier solution is bigger than the problem I might take you up on it. Unfortunatly up here in CanaDUH even surface frieght is expensive. Thats why I order most my on line stuff out of the US .. I have a US addy and only live 15 minutes from Wash State where the addy is.

Here is a pix of a couple of the lumps ... only thing I can think of is the product settled over time and the bottom "crust" came loose when I was doing my "Due Diligence" ( shaking it ). These are only 2 of many lumps.

D.

**Anthony O.** · 03-12-2007, 09:15 AM

What you got was a bottle of polish from a bad batch. Something went wrong in the mixing on a whole barrel of polish which caused these lumps to develop.

There is nothing wrong with the polish, in fact I still am using a few of the bad batch bottles after I ran it through a blender. Now I`m not expecting you to go through that trouble so see how they handle it on your end and if not satisfactory please let me know.

Anthony

**Jesstzn** · 03-12-2007, 09:21 AM

I actually screened it through a sieve I made from a window screen just so I could get enough to try it .. I used it on my kids white car but wouldn`t want to use it on mine like this as I am assuming the lumps are the the abrasive component.. not sure. I was very pleased with the performance.

Tell me .. after you ran it through the blender ... how did the next round or drinks turn out? A little extra body?

**Woob** · 03-12-2007, 02:31 PM

Anthony,

Is this an open offer for anyone who has the old Opt Versions (OP/HC)? Love my OP, but it doesn`t seem to be as liquidy as it should be, and it lumps a tiny amount. If left for a month the polish separates pretty badly. I have the replacement top.

Jess that`s pretty rare for that old of a version to be out. The new version kicks butt, more bite and a better finish.

**Jesstzn** · 03-12-2007, 03:15 PM

Originally Posted by SilvaBimma

Anthony,

Is this an open offer for anyone who has the old Opt Versions (OP/HC)? Love my OP, but it doesn`t seem to be as liquidy as it should be, and it lumps a tiny amount. If left for a month the polish separates pretty badly. I have the replacement top.

Jess that`s pretty rare for that old of a version to be out. The new version kicks butt, more bite and a better finish.

Did you get yours from Care Care Smart? if so .. when? I recieved it a month or so ago .. winter here .. couldn`t try it.