Originally Posted by
Bence
Flatty, I don`t know the emotional background but if I`d like to try a certain product, then 1.) This is my primary intention. 2.) I want to use the products, not the customer service. Therefore I can accept a delay.
I ordered a nice package from Victoria Wax last year and waited 9 weeks to get it. Standard 6 weeks ground shipping, plus 3 weeks of delay. But I received the package and I am happy.
It is not a fight. Yes, money is always green, but if customers think that a manufacturer waiting for Their Royal Highness only, that is a selfish mistake. Of course the basic principle is important, no question, but tolerance is even more important.
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