Thanks for the tip!
1- Im going to say some variation of: " owner needs to leave in 1/2 hour, so i really need to be on point, are you local? Ill swing by when im done, give me your # Ill call you when Im on my way, heres my card.....etc.
2- i always go over with customer and say "this will come out, this may not, 80-90% of this will, are you happy with that?" If theyre finicky, Ill say something like, "getting this out would require some harsh chemicals, and or special machine not included in price" / "sometimes chasing the the stain may damage or compromise the carpet fiber, Do you want me to go that route? How important is it to see that mark/stain removed? "
That sets the bar on where they want to be......and i always over deliver
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