Customer Service

**Todd@RUPES** · 04-04-2012, 12:25 PM

It`s come to our attention that there have been some customer service issues lately. This March was the second busiest month in Autopia Car Care history, dating back to the stores beginning in 1999 when it was the largest online retailer of premium detailing goods. The combination of Autopia`s rapid development & PBMG`s other March endevors did reveal some growing pains. We make no excuses. I am spending today and tomorrow at the PBMG office to ensure that these issues are resolved.

Todd

**Paul Sparks** · 04-04-2012, 12:34 PM

Great news Todd. Glad to see you`re on top of it.

**juliom2** · 04-04-2012, 02:07 PM

Good luck.........!!!!
Most be crazy busy.....

**rzatch** · 04-04-2012, 02:14 PM

Way to take charge Todd and whip it into shape and continue the reputation that PBMG is known for!!!

**BIOLINK** · 04-04-2012, 02:47 PM

Let`s celebrate with another sale!

**Old Pirate** · 04-04-2012, 02:48 PM

Thank you........

**dfbjr1** · 04-04-2012, 03:35 PM

Originally Posted by TID10

Let`s celebrate with another sale!

**Beemerboy** · 04-04-2012, 03:36 PM

A successful company will experience growing pains. The ones that continue to be successful address the issues and learn from them not to repeat them again.

I learned this while working with a company that went from selling 250K a month to 1.5 million a day in 6 years.

**glfahlc1** · 04-04-2012, 04:57 PM

i experienced the problems you speak and i want to publicly thank you for taking care of my issue. with your hard work an experience i`m sure pbmg will grow to be a top notch company as the company was that you worked with before.

**Concours.John** · 04-04-2012, 05:17 PM

I feel this company has always done it`s best. Some may know I get a little testy if the customer service is doubted. In the end you guys have always made things right if there ever is a problem.

**BobbyG** · 04-04-2012, 06:44 PM

I placed another order!!

**Van185** · 04-04-2012, 07:46 PM

Like BobbyG I did too!

**tropicsteve** · 04-04-2012, 09:14 PM

just added my order too.

**RTexasF** · 04-04-2012, 10:20 PM

Originally Posted by Beemerboy

A successful company will experience growing pains. The ones that continue to be successful address the issues and learn from them not to repeat them again.

I learned this while working with a company that went from selling 250K a month to 1.5 million a day in 6 years.

Gasoline? Yes, kidding.

I hope the problem areas can be found and brought up to the correct level of service.

**Addicted2Bling** · 04-05-2012, 10:57 AM

I had a problem with an order placed lately. And although I understand that things get hetic at times that still doesn`t deter me from continuing to order from here at atopia. The fact that you are working to resolve the issues makes me respect this place even more. Thanks