*Start of my thoughts on this*
If what the OP is saying exactly what has happened, I`m on his side of this. I would be upset if I didn`t hear from a company after 7 days of placing an order.
Another thing, why is everyone using this Detail Fest as a scape goat. Okay, we understand PBMG is very busy during the time, but why not say so? Maybe through email as suggested or on their sites - in this day and age theres no excuse on that part. One of those would simply fix this problem that I`m sure occurs yearly at Detail Fest time to someone.
Example. Imagine you are new to detailing and are making your first order through PBMG during Detail Fest, but didn`t know it was Detail Fest time. After placing your order a full week or even half a week goes by before you hear anything from them. What would you think of any company like that? Would you shop with them again (maybe, but you would think about it), but you may just find somewhere else to shop.
Also, Detail Fest is always planned way in advance and the idea of "we`re very busy and can`t put orders out is crazy. Why not plan accordingly - Overtime for warehouse employees and others as needed? I mean when we (the shop or dealership have planned big events) we do what we must to make sure we don`t let the daily activites don`t go by the wayside. This is something no company can do to is normal operations and to its customers.
If you own your own business put it this way... You have an up coming event (massive auto show, big discount going on or just very very busy etc...) and you don`t call your customers after half a week or 7 days that you are very busy and are behind. What would be most customers response to this? I think we all know what our response would be if we weren`t informed of what was going on.
*End my honest thoughts on this*
PS: I`ve only had great experiances from the PBMG, but this guy has a valid argument and I think we can all reasonably put ourselves in their shoes.
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