Package never arrived even though UPS said it was delivered

[WaxAddict]

What is our recourse regarding the subject line? I sent an email to Autopia but it hasn`t been answered.

[Buster906]

Autopia is part of PBMG. So just be patient tonight and give them a call in the morning. I bet your order was delivered to the wrong address. I have never had any issues with Autopia fulfilling my orders even when something was missing or damaged.

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[DaveT435]

Maybe they left it with a neighbor? Or a neighbor took it to their house so no one would take it??

[WaxAddict]

Maybe they left it with a neighbor? Or a neighbor took it to their house so no one would take it??

No adjacent neighbors have it.

[Buster906]

If you have your tracking number call the carrier and find out where your package was delivered to

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[DaveT435]

That sucks. I had a package disappear a few years ago, AG took care of it and filed a claim with UPS.

[WaxAddict]

If you have your tracking number call the carrier and find out where your package was delivered to

The carrier says to contact the sender first, but yeah, I should do that to provide PBMG with more details. It`s just $70 so not loosing sleep, just wondering what you guys have done in the situation.

[Ronkh]

I`ve always called ups

[RaydiantDetail]

This happens to me countless times with USPS when I order from Amazon.
They will say its delivered. Come home or check outside and nothing. Call USPS and they say wait till tomorrow it should be delivered by then if not call back. Then why say its delivered?! It happened 6 times last year.

[Civicclutch]

The carrier says to contact the sender first, but yeah, I should do that to provide PBMG with more details. It`s just $70 so not loosing sleep, just wondering what you guys have done in the situation.

Hey $70 is still $70 may not loose sleep but for sure make sure you get your stuff. And I`m sorry that you`re having to deal with this.


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[rlmccarty2000]

Yep, call UPS and they will call the driver and he/she will try to remember where they delivered it. I have a camera on my door that records deliveries. Recently UPS said they delivered a package from AG, I told them "nope, I have a camera". They wound up getting it to me 10 days late and it had been delivered across the street. Three days after I thought it was lost forever I sent a message to AG saying that UPS had lost my package. They must have mailed it out the same day because I got the second delivery before UPS delivered my original package! Great customer service from AG. It was only an inexpensive .backordered item (Rupes Nano sanding pads) so AG said I could keep both.

[Migue]

this happened to me 3 times within 2 months (1 from Autopia and 2 from Amazon), I was furious. All 3 times the package was delivered to wrong address. First time, whoever had it, just opened my box and went through the contents, then dropped it off at my front door, 2nd time a neighbor brought it and knocked on my door, 3rd time it was randomly left at my front door and thankfully intact.

[mikejames]

This happens to me countless times with USPS when I order from Amazon.
They will say its delivered. Come home or check outside and nothing. Call USPS and they say wait till tomorrow it should be delivered by then if not call back. Then why say its delivered?! It happened 6 times last year.

I have the same thing with USPS, their service and tracking sucks!

[Wing Commander]

Amazon drivers say it was delivered to meet quota,USPS has a bunch of part timers who can care less,UPS and FedEx full timers are the best. If I get a substitute driver then they lie and say delivery attempted and don`t even leave notice and the permanent driver brings it the next day. I have received too many Amazon and USPS wrong addressed packages to count.

[ShaneB]

UPS has really been dropping the ball lately. I ordered a new phone and it was shipped from Kentucky accidently to washington. What do they do? Throw it on a plane directly back to kentucky just to load into a truck and drive it to michigan.. The smart thing to do would of been to just throw it on a plane to michigan. Now I`m stuck waiting an additional 4 days. They have lost all my future business based off how my phone call to them about it went. Simple solution that would save them money and my time having to wait for their screw up.