Order issue (not with Autopia)

**Mikek9965** · 03-22-2016, 05:55 PM

Hey Guys,
Well i don`t post much but i do lurk around quite a bit. I`m a little stumped so looking for a little info from you guys.

Im not new to detailing but I`m new to ordering stuff online. I`ve only ordered once from a place out in FL.

I ended up ordering from chemical guys due to the fact that i was trying to find a certain brush, so that`s why i went with them. I placed my order Wednesday march 16th. I received an email showing the invoice, and a thank you for being a first time customer with them. It stated my items will be shipped out in 1-3 business days. Well its the 22nd and still haven`t received the email stating the items shipped, nor was the money taken out of the account.

Sent them an email and i was told since there was a suspicion of fraud that i would have to fax them or email them a copy of my licence and signature. then once they receive that, my items will be shipped out 1-3 business days.

i sent an email asking how long would it have been if i didn`t email, for them to let me know about all this, and asked what gave them the suspicion that its a fraud alert, but still have got no reply.

Has anyone else had issues ordering from them? Should i just not bother with them, cause to me it seems like a hassle. just wanna know what you guys think since I`m new to ordering detailing stuff online.

If there is someone that is from autopia store that i can get a hold of about what im trying to order let me know, i just didnt place my order originally from this store because i couldn`t find a certain item.

Thanks guys! sorry that was so long.

**pheerix** · 03-22-2016, 06:19 PM

Historically they have horrible customer service.

**Ronkh** · 03-22-2016, 06:23 PM

Originally Posted by pheerix

Historically they have horrible customer service.

Understatement !!

**Docpeanut** · 03-22-2016, 06:51 PM

Originally Posted by Ronkh

Understatement !!

Of the century

**Docpeanut** · 03-22-2016, 06:52 PM

Originally Posted by Mikek9965

Hey Guys,
Well i don`t post much but i do lurk around quite a bit. I`m a little stumped so looking for a little info from you guys.

Im not new to detailing but I`m new to ordering stuff online. I`ve only ordered once from a place out in FL.

I ended up ordering from chemical guys due to the fact that i was trying to find a certain brush, so that`s why i went with them. I placed my order Wednesday march 16th. I received an email showing the invoice, and a thank you for being a first time customer with them. It stated my items will be shipped out in 1-3 business days. Well its the 22nd and still haven`t received the email stating the items shipped, nor was the money taken out of the account.

Sent them an email and i was told since there was a suspicion of fraud that i would have to fax them or email them a copy of my licence and signature. then once they receive that, my items will be shipped out 1-3 business days.

i sent an email asking how long would it have been if i didn`t email, for them to let me know about all this, and asked what gave them the suspicion that its a fraud alert, but still have got no reply.

Has anyone else had issues ordering from them? Should i just not bother with them, cause to me it seems like a hassle. just wanna know what you guys think since I`m new to ordering detailing stuff online.

If there is someone that is from autopia store that i can get a hold of about what im trying to order let me know, i just didnt place my order originally from this store because i couldn`t find a certain item.

Thanks guys! sorry that was so long.

Dispute the first charge with your credit card company. As for assistance here, PM Vega or Paul

**Stokdgs** · 03-22-2016, 07:03 PM

Which brush is it you are wanting to buy ?
Send us a pic, we can probably help you find the same one elsewhere...

I only purchase a couple of things from them - ever - and I cringe when I have to do it... ( C/G Citrus Wash, and Back to Black)...

I agree with the above, get it removed from your credit card..
Good Luck -
Dan F

**briarpatch** · 03-23-2016, 06:13 AM

I`ve ordered from them twice....the first order...the customer service was terrible....the second order.....it was better....their products are just `okay`...nothing special....but they do a good job of marketing them. Now that I`ve discovered several detailing forums, and gotten to read reviews of other manufacturers, I`ll be ordering from them on a very limited basis.

**JBM** · 03-23-2016, 06:59 AM

How did they even wiggle their way into Autopia.

**danlc95** · 03-23-2016, 09:29 AM

The worst customer service.

**Angus** · 03-23-2016, 09:40 AM

Of the very few CG products I use - there`s no way I`d ever order directly from them. Way to many CG customer service issues.

Autopia all the way.

**pheerix** · 03-23-2016, 09:57 AM

But on the plus side:

Amirite?

**donbeezy** · 03-23-2016, 10:11 AM

Lol

**Mikek9965** · 03-23-2016, 12:49 PM

Thanks for the input guys. i Guess i should of asked before i tried going through with it. on the plus side it was never taken off my card since i didn`t "verify" myself.

Stokdgs, Ill Pm you.