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  1. #1

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    The clip that holds the backing plate assembly is AWOL so the backing plate won`t stay on the UDM unless I am holding it against the car. Is this something I can get the part for and replace myself or should I send it in for repair (and maybe updated brushes-occasionally I smell a burning smell but it still works fine).
    www.scottwax.com

    Certified Opti-Coat Pro/Pro 3 installer

  2. #2
    AMG Classic Car Detailing Old Pirate's Avatar
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    Scott, send it back for warranty replacement. The burning smell is the first sign it`s going i think. You know DB and Lynn will hook you up because their customer service is number one in my book :up with a replacement fast......P.S. it also depends when you got yours.
    AutopiaForums is the place to be.
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  3. #3

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    ive been smelling a burning smell since i got the replacement UDM, and there was also a surge of power the first day i used it...



    however, it was worked fine since, the smell has remained, and im worried it will die on me during a job...



    and hello zoomzoom =)
    2002.5 mazda Protege5:heelclick

  4. #4
    AMG Classic Car Detailing Old Pirate's Avatar
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    Hello Back NCZ13!
    AutopiaForums is the place to be.
    Remember to Shop Autopia-CarCare.com for your Detailing Needs!

  5. #5

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    depressing.. is there anyway we can mod a cooling device onto the thing? UDM can`t be making any money replacing these things over and over..

  6. #6

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    wow another problem?
    2011 Winter Frost Nissan Maxima SV-Sport

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  7. #7
    jetset4me's Avatar
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    Time to Flex?

  8. #8

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    I am in there like swimwear :-)
    2011 Winter Frost Nissan Maxima SV-Sport

    2012 Black Toyota Highlander Limited

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  9. #9
    The Car Girl Lynn Matthews's Avatar
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    Quote Originally Posted by NCZ13
    ive been smelling a burning smell since i got the replacement UDM, and there was also a surge of power the first day i used it...



    however, it was worked fine since, the smell has remained, and im worried it will die on me during a job...



    and hello zoomzoom =)




    Hello, Sorry you are having trouble with the replacement. Please send me an email and we will take care of you. Lynn @ ThePerfectShine.com



    Lynn
    Lynn Matthews
    The Car Girl

  10. #10

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    Lynn-what about my question?
    www.scottwax.com

    Certified Opti-Coat Pro/Pro 3 installer

  11. #11

    Join Date
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    Quote Originally Posted by Scottwax
    Lynn-what about my question?




    www.scottwax.com

    Certified Opti-Coat Pro/Pro 3 installer

  12. #12

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    Quote Originally Posted by Scottwax
    The clip that holds the backing plate assembly is AWOL so the backing plate won`t stay on the UDM unless I am holding it against the car. Is this something I can get the part for and replace myself or should I send it in for repair (and maybe updated brushes-occasionally I smell a burning smell but it still works fine).


    Scott, if the C clip is missing, then the whole bearing assy should be replaced. Send it back and we`ll replace it with a fresh refurb.

  13. #13

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    Okay, I will get it boxed up and send it back.
    www.scottwax.com

    Certified Opti-Coat Pro/Pro 3 installer

  14. #14
    The Car Girl Lynn Matthews's Avatar
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    Quote Originally Posted by Scottwax
    Okay, I will get it boxed up and send it back.


    Scott,

    Send me a direct email with your serial number and I will get your replacement processed.



    Lynn @ ThePerfectShine.com



    Lynn
    Lynn Matthews
    The Car Girl

 

 

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