So I was sitting here thinking about creating a customer database, when I realized I don`t have a single clue as how to do this. What do you use? Have you created a system that works for you? Do you use any software? Paper or on the computer? Sticky notes?
The more and more I think about my own business, the more I want to focus on customer service (I`ll be posting an article about this later), so it makes sense to keep track of your customers (what services they`ve used in the past, or if they have reffered someone, ect, ect). I used to use a web-based database called UpShot. But i`m not sure how practical it would be for our detailing business`. They do have an automotive service, with some plus sides (keeping track of services, customer database, ect). When I used their service for another company I was quite impressed with it, and it allowed me to manage my time very effectively. As for pricing, I never had to pay for it (currently I`m in the process of talking to their customer service, so I`ll post later how much their services are). I believe its a pay per user per month deal.
Right now its just all on paper, but I`d like to find a better way of doing this. Thanks in advance.
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