Yesterday I was doing some work on my "shop truck," a 2002 GMC Envoy, and I discovered something that got me rather upset.
About a year ago, I was rear-ended, and as a result the truck went into the body shop. While there, I also had them fix some bad paint that had been sprayed on before I bought the truck, so it ended up with one whole side, and both the front and rear bumpers refinished.
Yesterday as I was polishing, I came across two spots on the back bumper, and two on the front bumper where the paint is starting to crack.
So my question is this -- to what extent do most body shops honor a warranty on their work? I know I haven`t hit anything with the truck, and I also know that it`s been kept waxed (aside from the 90 day waiting period for it to cure). What are my chances of the body shop refinishing these bumpers again without my having to pay for it?
I feel like it`s got to be their fault, whether it was bad prep work, or not enough flex agent added into the paint, but I`m just curious what lengths they will try going to to blame me for it. I did have to do my own touch-up with an airbrush on one corner of the front bumper after a semi tire blew out and smacked it while on the highway, but that repair is nowhere near the cracking, and my repair still looks/blends fine with the rest of the bumper (and no, I didn`t clear the whole thing, just the repair area).
Ideally I want to walk into the body shop, tell them to fix the bumpers and "make it right," and make them give me a comparable loaner while they`ve got my truck. I just don`t know if that`s reasonable of me or not...
Bookmarks