optimum polish with wool pad [Archive] - Autopia Forum - Auto Detailing & Car Care Discussion Forum

opass

10-06-2005, 10:32 AM

This car, 97 Toyota 4Runner, was detailed last Sunday. A lot of deep scratches and bad paint oxidization on the roof.

Here are the pictures after wash and clay.

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7778.jpg

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7776.jpg

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7780.jpg

Since the roof has already begin clearcoat failure, I only used the Optimum Polish orange pad with Cyclo. The rest of the panels were Optimum Polish with wool pad on rotary buffer and then follow up with O polish green pad on rotary buffer. Here are the pics.

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7786.jpg

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7785.jpg

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7788.jpg

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7791.jpg

http://i9.photobucket.com/albums/a90/crystalshine_/97%204Runner/IMG_7784.jpg

The owner, female, was not satisfy. She aksed me did I ever buff the car and the carpet seem dirty??? :grrr She said the car over all looks wasn`t any better than the local $99.99 detail shop. When I worked 3 hours on the exterior and 2 hours on the interiors (total of 5 hours). Charged $200.00.

She insisted I did not do any better job than $99.99 guy while I had not even finished the interior. So I offered her to stay another 15 more to spot clean the carpet. But she needed to leave to pick up her son NOW. So I only charged her $180 instead of $200. This customer I meet her from local small business group where we meet very Wed. So I charged her $40 less than my regular price.

Here is the funny part. Yesterday I meet her at our club as I already prepared she would bad mouth of work. Surprisingly, the moment we saw each other. She greeted me with big smile and saying what a wonderful job I did. What the ........????? I don`t understand. She even refer me to other members. :work:

What is wrong with this people.

stilez

10-06-2005, 10:51 AM

Awesome work. Man, that thing was dull!

audicoupej

10-06-2005, 11:22 AM

The truck looks great. :xyxthumbs I wouldn`t worry about what she thought. Since she was nice in person and referred you to others, pass it off as she was having a bad day and complaining about your work made her feel better. If she really felt that way she wouldn`t have said positive comments later.

opass

10-06-2005, 11:57 AM

The truck looks great. :xyxthumbs I wouldn`t worry about what she thought. Since she was nice in person and referred you to others, pass it off as she was having a bad day and complaining about your work made her feel better. If she really felt that way she wouldn`t have said positive comments later.

:think:

Thanks for the support though.

sQuashed

10-06-2005, 12:22 PM

She probably accomplished exactly what she was after, A discount. You did a great job

opass

10-06-2005, 01:00 PM

She probably accomplished exactly what she was after, A discount. You did a great job

I quoted her over the phone without seeing it (150-200 for medium condition). So may be something to do with max quote.

Lesson learned. No more below $40 per hour job.

MorBid

10-06-2005, 01:01 PM

Looking good. OCP w/a Wool pad is at it`s best. Which wool pad did you use?

opass

10-06-2005, 01:42 PM

Looking good. OCP w/a Wool pad is at it`s best. Which wool pad did you use?

Thanks. It is a black sheepskin pad.

ScubaStevo

10-06-2005, 01:51 PM

I would have at least dressed the tires, but great job none-the-less.

Larrycolorglo

10-06-2005, 02:09 PM

Pms Cab Strike Suddenly And Vanish The Same Way

imported_Picus

10-06-2005, 02:26 PM

I would have at least dressed the tires, but great job none-the-less.

I think he did, just a really matte finish.

Edit - I agree, seems like she was after a discount. At least she is getting you new clients, hopefully they aren`t as cheap as her.

opass

10-06-2005, 02:46 PM

I think he did, just a really matte finish.

Edit - I agree, seems like she was after a discount. At least she is getting you new clients, hopefully they aren`t as cheap as her.

The tire dressing was PB. Somehow the shine just did not show up from that angle.

Craigster

10-07-2005, 05:45 AM

Awesome job.

Dont let her attitude throw you. You know you did a great job. Sometimes I find that people who dont take care of their cars themselves balk at the finished product because they are trying to get a discount. If they really cared about appearence, it wouldnt be in such bad condition to begin with. It isnt until after a few people rave about how good it looks do they feel they got a great job worth every penny they spent.

That truck probably never looked so good, even when she bought it.

opass

10-07-2005, 08:53 AM

Awesome job.

Dont let her attitude throw you. You know you did a great job. Sometimes I find that people who dont take care of their cars themselves balk at the finished product because they are trying to get a discount. If they really cared about appearence, it wouldnt be in such bad condition to begin with. It isnt until after a few people rave about how good it looks do they feel they got a great job worth every penny they spent.

That truck probably never looked so good, even when she bought it.

Thanks for the support. I need it on this one. Full price for her. OR she can go to $.99 for detail. :har:

joerockt

11-14-2005, 08:50 PM

Did you show her the before pics? I guess you dont want to argue with a customer, but if someone is disputing the work, showing them how crappy their car looked before your hard work might change their mind.