G35stilez
01-14-2005, 01:20 PM
So a little over a week ago I was surfing forums not doing anything out of the oridinary to strain my Dell Latitude C840 Laptop and all of a sudden the screen went blank and the computer shut down not as per Windows wishes. As the harddrive slowed down and stopped I began to smell something burning. About 2 seconds later smoke began to rise from the back of the machine around the fan area. I quickly unplugged everything and waited 10 minutes. I plugged it all back in and gave it a shot to turn it on with no luck. The computer was dead, so I called Dell.
There was a new worm virus going around so call volumes were high even though it was 10pm at night. I waited on hold for about 45 minutes before speaking to a representative. I told him exactly what happened and what I did in attempts to resolve the problem. He typed quietly for about 5-10 minutes and then said "We will fix the problem"...A few more minutes and he responds, "Mr. Busch, I`m sorry but we do not make the 840 anymore, we will be sending you a new D800 machine". With excitement I replied, "Sounds good to me". He apologized for the inconvinience and said that I should be able to get the files off of the harddrive through a computer repair shop (have that covered). He told me the standard Dell time is 5-15 days for a replacement machine.
I used the family computer for the time being and on the 5th business day a FedEx package came in a Dell box marked "URGENT". Well, it was a D800 laptop including a widescreen display, 2gHz processor, 56gB harddrive, 1 gB RAM, CD/DVD-RW, etc. To my surprise they threw in a Dell briefcase to carry the new laptop around, an extra Dell battery, and a 256mB Dell memory stick for use through the USB port. I was floored!
So in the end, even though I will have to get the files off my old machine, I recieved a new machine after 2.5 years of use with the old one. This entire event was ALL covered in the Dell Complete Care Warranty Package. It`s no secret that Dell has me sold and I will continue to do business with them in the future.
http://img.photobucket.com/albums/v157/kappapsi497/DSC04043.jpg
There was a new worm virus going around so call volumes were high even though it was 10pm at night. I waited on hold for about 45 minutes before speaking to a representative. I told him exactly what happened and what I did in attempts to resolve the problem. He typed quietly for about 5-10 minutes and then said "We will fix the problem"...A few more minutes and he responds, "Mr. Busch, I`m sorry but we do not make the 840 anymore, we will be sending you a new D800 machine". With excitement I replied, "Sounds good to me". He apologized for the inconvinience and said that I should be able to get the files off of the harddrive through a computer repair shop (have that covered). He told me the standard Dell time is 5-15 days for a replacement machine.
I used the family computer for the time being and on the 5th business day a FedEx package came in a Dell box marked "URGENT". Well, it was a D800 laptop including a widescreen display, 2gHz processor, 56gB harddrive, 1 gB RAM, CD/DVD-RW, etc. To my surprise they threw in a Dell briefcase to carry the new laptop around, an extra Dell battery, and a 256mB Dell memory stick for use through the USB port. I was floored!
So in the end, even though I will have to get the files off my old machine, I recieved a new machine after 2.5 years of use with the old one. This entire event was ALL covered in the Dell Complete Care Warranty Package. It`s no secret that Dell has me sold and I will continue to do business with them in the future.
http://img.photobucket.com/albums/v157/kappapsi497/DSC04043.jpg