Jngrbrdman
11-09-2004, 08:55 PM
I just had a terrible experience at Firestone. I thought I`d share the email that I am sending them. I will be contacting their corporate offices tomorrow.
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I have just had the worst experience possible. I just had to find out that your Firestone store #010413 allowed me to drive my car away with lug nuts that were FINGER TIGHT on my wheels. Two of the passenger side front wheel nuts were finger tight and three of the driver side front wheel nuts were also finger tight. Now that I have your attention, let me tell you what happened.
I purchased two tires for my winter wheels that I needed to put on. I brought the wheels to Firestone on Friday 11/5/04 and came back on Monday 11/8/04 to have them put on my car. As I drove to work on the morning of 11/9 (today) I noticed a squeaking while driving. It was kind of like the sound that I would expect if my wheel was rubbing something. I drove over to Firestone on my way home from work to have them take a look for me. They put it on a lift and did their examination. They said it was my CV boot squeaking. Apparantly it was dry and needed lube. I thought that they were pulling my leg and joking around. I thought CV Boot Lube was something like Muffler Bearings or Blinker Fluid. The technician said he greased it with what they had there, but suggested that I go to Jiffy Lube to get their special CV Boot Lube on it.
I drove home thinking that the problem would be solved with whatever grease the technician put on the boot. I still couldn`t figure out why my CV boot would be squeaking audibly at freeway speeds. The sound came back almost immediately. I pulled into my garage and called Firestone back to confirm with the manager that CV boots really do squeak and this wasn`t just the joker tech pulling my leg. He suggested again that I go over to Jiffy Lube to get their CV Boot Lube and that should fix the problem. So I got back in the car and drove to the nearest Jiffy Lube.
The techs at Jiffy Lube sprayed the boots with their famous CV Boot Lube and had me roll forward so they could see if that fixed the problem. It was still squeaking. So they did some checking for tire rubbing and other things. They popped the center cap off on the passenger side to check something and that is when they saw that the lug nuts were barely on the bolts. They were even less than finger tight. Its like two of the bolts got torqued down and those two weren`t touched. They checked the other three wheels and found that three lug nuts on the driver side were in similar condition.
I called Firestone right there in the parking lot and told them the situation. They advised me to drive back over and they would make sure they were all torqued properly. The manager offered me a couple coupons for a free oil change. The Jiffy Lube techs (I have their information for when I need to contact them) torqued the front bolts down so it would be safe to drive the vehicle. Amazingly enough, the squeak was now gone! Here is my question... Why didn`t the tech check the lug nuts when I brought it in this afternoon complaining about a strange sound? He greased the CV boot and didn`t even check the lug nuts???
I sat at Firestone for about five minutes while the tech there went out and double checked the torque and then I left. There were customers in the store and I didn`t want to make a scene. I`m a civilized guy and I`m not going to take advantage of anyone like that. There wasn`t anything that the manager could do to change the fact that I`ve been driving for 24 hours on wheels that were ready to fall off.
Here are the problems... Firestone is supposed to be a wheel and tire store. How in the world did a wheel and tire store allow a customer to drive out off the property with lug nuts that were barely holding the wheels on? Your negligence put myself, my infant son (who was with me in the car from the time I left work today as well as yesterday when they put the wheels on), my friend who I drive to work on Wednesdays, and everybody on the road between Firestone and my office and home. I am sure that you don`t need to imagine what would have happened to me if both my front wheels would have flown off at freeway speeds. I don`t have to tell you that my family would own Firestone right now if that would have happened. The risk you people put my family in is absolutely unacceptable. The offer for a couple of free oil changes is utterly insulting. What makes Firestone think that I would ever let them near my car again? I wouldn`t let Firestone change my wiper blades. You could have killed me today with this act of absolute negligence. Free oil changes??? That was the solution??? What would you have given me if my wheels had actually come off? Would you have thrown in an air filter in that case?
I am a paralegal for a law firm here in Salt Lake. The first thing I am doing in the morning is meeting with some of my attorneys to discuss Firestone`s liability in this matter. I don`t want oil changes or air filters. I want Firestone to take some responsibilty for the danger that you put me, my son, and everybody else on the road in today. I would expect some very very bad press for Firestone in the coming weeks if I were you. You could have killed somebody!! The damage that you could have caused everybody else on the freeway during 4:00 traffic could have been terrible. It has been raining all day and the destruction would have been pretty serious on an accident like this. Advise your legal department to be expecting contact from my attorney. This whole thing is absolutely unacceptable and insulting. My life was put at risk and I was offered oil changes. I would expect oil changes if I had to wait longer than expected to get my car serviced. I don`t expect a deal like that when someone put my life at risk through serious negligence.
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I can`t wait to tell my attorneys about this tomorrow. They are going to die. lol I am actually pretty pissed off about this whole thing, but yelling and screaming in a store wasn`t going to fix the problem. This is a legal issue and there isn`t anything that could have been resolved in the store. Someone is going to get fired over this one...
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I have just had the worst experience possible. I just had to find out that your Firestone store #010413 allowed me to drive my car away with lug nuts that were FINGER TIGHT on my wheels. Two of the passenger side front wheel nuts were finger tight and three of the driver side front wheel nuts were also finger tight. Now that I have your attention, let me tell you what happened.
I purchased two tires for my winter wheels that I needed to put on. I brought the wheels to Firestone on Friday 11/5/04 and came back on Monday 11/8/04 to have them put on my car. As I drove to work on the morning of 11/9 (today) I noticed a squeaking while driving. It was kind of like the sound that I would expect if my wheel was rubbing something. I drove over to Firestone on my way home from work to have them take a look for me. They put it on a lift and did their examination. They said it was my CV boot squeaking. Apparantly it was dry and needed lube. I thought that they were pulling my leg and joking around. I thought CV Boot Lube was something like Muffler Bearings or Blinker Fluid. The technician said he greased it with what they had there, but suggested that I go to Jiffy Lube to get their special CV Boot Lube on it.
I drove home thinking that the problem would be solved with whatever grease the technician put on the boot. I still couldn`t figure out why my CV boot would be squeaking audibly at freeway speeds. The sound came back almost immediately. I pulled into my garage and called Firestone back to confirm with the manager that CV boots really do squeak and this wasn`t just the joker tech pulling my leg. He suggested again that I go over to Jiffy Lube to get their CV Boot Lube and that should fix the problem. So I got back in the car and drove to the nearest Jiffy Lube.
The techs at Jiffy Lube sprayed the boots with their famous CV Boot Lube and had me roll forward so they could see if that fixed the problem. It was still squeaking. So they did some checking for tire rubbing and other things. They popped the center cap off on the passenger side to check something and that is when they saw that the lug nuts were barely on the bolts. They were even less than finger tight. Its like two of the bolts got torqued down and those two weren`t touched. They checked the other three wheels and found that three lug nuts on the driver side were in similar condition.
I called Firestone right there in the parking lot and told them the situation. They advised me to drive back over and they would make sure they were all torqued properly. The manager offered me a couple coupons for a free oil change. The Jiffy Lube techs (I have their information for when I need to contact them) torqued the front bolts down so it would be safe to drive the vehicle. Amazingly enough, the squeak was now gone! Here is my question... Why didn`t the tech check the lug nuts when I brought it in this afternoon complaining about a strange sound? He greased the CV boot and didn`t even check the lug nuts???
I sat at Firestone for about five minutes while the tech there went out and double checked the torque and then I left. There were customers in the store and I didn`t want to make a scene. I`m a civilized guy and I`m not going to take advantage of anyone like that. There wasn`t anything that the manager could do to change the fact that I`ve been driving for 24 hours on wheels that were ready to fall off.
Here are the problems... Firestone is supposed to be a wheel and tire store. How in the world did a wheel and tire store allow a customer to drive out off the property with lug nuts that were barely holding the wheels on? Your negligence put myself, my infant son (who was with me in the car from the time I left work today as well as yesterday when they put the wheels on), my friend who I drive to work on Wednesdays, and everybody on the road between Firestone and my office and home. I am sure that you don`t need to imagine what would have happened to me if both my front wheels would have flown off at freeway speeds. I don`t have to tell you that my family would own Firestone right now if that would have happened. The risk you people put my family in is absolutely unacceptable. The offer for a couple of free oil changes is utterly insulting. What makes Firestone think that I would ever let them near my car again? I wouldn`t let Firestone change my wiper blades. You could have killed me today with this act of absolute negligence. Free oil changes??? That was the solution??? What would you have given me if my wheels had actually come off? Would you have thrown in an air filter in that case?
I am a paralegal for a law firm here in Salt Lake. The first thing I am doing in the morning is meeting with some of my attorneys to discuss Firestone`s liability in this matter. I don`t want oil changes or air filters. I want Firestone to take some responsibilty for the danger that you put me, my son, and everybody else on the road in today. I would expect some very very bad press for Firestone in the coming weeks if I were you. You could have killed somebody!! The damage that you could have caused everybody else on the freeway during 4:00 traffic could have been terrible. It has been raining all day and the destruction would have been pretty serious on an accident like this. Advise your legal department to be expecting contact from my attorney. This whole thing is absolutely unacceptable and insulting. My life was put at risk and I was offered oil changes. I would expect oil changes if I had to wait longer than expected to get my car serviced. I don`t expect a deal like that when someone put my life at risk through serious negligence.
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I can`t wait to tell my attorneys about this tomorrow. They are going to die. lol I am actually pretty pissed off about this whole thing, but yelling and screaming in a store wasn`t going to fix the problem. This is a legal issue and there isn`t anything that could have been resolved in the store. Someone is going to get fired over this one...