frost.co.uk

[Paintxpert]

This is aimed mainly at Rich but others may be interested to know:



I emailed this company (that sells the One Grand products) last week asking them if they stock the show-off spray, and if not whether they could get hold of it (seeing as they are the UK distributor for One Grand!).



Well...got a reply today, and this is the incredible response I got -



`Sorry cannot help`



No hi, no thanks etc, and most importantly - no explanation. Very primitive customer service if you ask me :nono



So I replied with:



Thanks for the comprehensive answer!



Is that `Sorry cannot help` as in sorry not qualified to answer (asking the wrong person?) or `Sorry cannot help` as in sorry we cannot get hold of that particular product?



Please be a little more specific.



Thanks,



Nick Odantzis.



:nixweiss

[Lowejackson]

I sent Frost an email sometime last November, recomending Wacks shampoo. Still waiting on a reply, not even a `thanks but we dont like the stuff` nothing at all. But I do like One Grand stuff. Oh well......



Steven

[Paintxpert]

I dont know... maybe I am being a bit fussy but when I reply to clients at work, or even the public asking for a little info - I always reply with a detailed and polite email.



Just seems silly not to :nixweiss



Bad business practice IMO :nono



Dont they want to get sales :nixweiss

[Lowejackson]

I will buy from them again because I have no real choice, great products, shame about the service.



Steven

[Paintxpert]

Typical isnt it :rolleyes:



Hopefully I should be getting a nice P21S order this month so I can put off getting the Blitz stuff for a while :p :D

[Richt]

Shame, i brought the wax online so never spoke to anyone, turned up quickly couldnt gruble.



Still waiting for that NKH to quote me on a gallon of megs final inspection, its been weeks:nixweiss



The company that nick found about the detailer range no reply from them either.