Envious Eric
02-18-2016, 09:40 AM
I have been using the griots garage 6" DA for quite some time now, roughly 5-6 years.
I have had many stop working while under use, carbon brushes need to be replaced....no biggie, its a simple swap and takes less than 5 min and the machine fires right back up and works until they go out.
When you run through the installed set of brushes, and then replace them with the brushes that come in the box (apparently you are not allowed to swap otherwise it will void warranty, strange), you are left with a machine that wont turn on until the brushes are replaced. Try giving a call to Griots and you will get the reply "we don`t sell the brushes here, and you are not allowed to change them yourself".
"OK fine, Ill send in the whole polisher so you guys can do it. "
after my first return, I realized you send in your old one to be fixed, they just send you a brand new complete unit. They don`t just replace the carbon brushes. A $8 part is all it takes, but they send you a $150 machine...???? Whatever, I got a new machine and an extra set of brushes that I wanted in the first place.
Fast forward to last week...
while using the DA, it starts sparking inside the maching like the 4th of july. Turn it off, get my other one, continue working. I sent an email over to Griots asking for a return label and I get a reply stating "you are no longer able to return your equipment due to excessive returns". I ask why is that, explain the only problem with the machines Ive sent it was due to needing the carbon brushes replaced, but griots doesn`t sell them, nor give you a place to buy them, so they require the machine to be sent back instead and a new one is given back, not my fault"
The lady proceeds to tell me "the machine is probably not the best fit for my business, so they will not honor a lifetime warranty anymore"
So let me get this straight. The polisher says "professional machine" on it, but is meant for the DIY person using it on the weekends only? A professional business cannot use a professional machine for daily use? My lifetime warranty (big reason why I chose these machines) is no longer honored?
For a simple fix that takes 5 min to do, but takes 2 weeks to get a machine back, its very silly that it has come to this...Ive been sent on two occasions a few years back new sets of brushes, but now the people at griots tell me "we cannot sell you or give you any brushes, you have to send the machine in"
Rupes, I guess Ill be making the switch once these things crap out! Two griots went into the trash last week after two straight years of use since they burned up, wont turn on with new brushes, and my "lifetime warranty" isn`t honored...:angry:
I have had many stop working while under use, carbon brushes need to be replaced....no biggie, its a simple swap and takes less than 5 min and the machine fires right back up and works until they go out.
When you run through the installed set of brushes, and then replace them with the brushes that come in the box (apparently you are not allowed to swap otherwise it will void warranty, strange), you are left with a machine that wont turn on until the brushes are replaced. Try giving a call to Griots and you will get the reply "we don`t sell the brushes here, and you are not allowed to change them yourself".
"OK fine, Ill send in the whole polisher so you guys can do it. "
after my first return, I realized you send in your old one to be fixed, they just send you a brand new complete unit. They don`t just replace the carbon brushes. A $8 part is all it takes, but they send you a $150 machine...???? Whatever, I got a new machine and an extra set of brushes that I wanted in the first place.
Fast forward to last week...
while using the DA, it starts sparking inside the maching like the 4th of july. Turn it off, get my other one, continue working. I sent an email over to Griots asking for a return label and I get a reply stating "you are no longer able to return your equipment due to excessive returns". I ask why is that, explain the only problem with the machines Ive sent it was due to needing the carbon brushes replaced, but griots doesn`t sell them, nor give you a place to buy them, so they require the machine to be sent back instead and a new one is given back, not my fault"
The lady proceeds to tell me "the machine is probably not the best fit for my business, so they will not honor a lifetime warranty anymore"
So let me get this straight. The polisher says "professional machine" on it, but is meant for the DIY person using it on the weekends only? A professional business cannot use a professional machine for daily use? My lifetime warranty (big reason why I chose these machines) is no longer honored?
For a simple fix that takes 5 min to do, but takes 2 weeks to get a machine back, its very silly that it has come to this...Ive been sent on two occasions a few years back new sets of brushes, but now the people at griots tell me "we cannot sell you or give you any brushes, you have to send the machine in"
Rupes, I guess Ill be making the switch once these things crap out! Two griots went into the trash last week after two straight years of use since they burned up, wont turn on with new brushes, and my "lifetime warranty" isn`t honored...:angry: