imported_Automania
12-03-2012, 05:10 PM
Three weeks ago I purchased over $338.00 worth of products from Auto Geek and it included a bottle of cquarts paint protection. I have ordered from them many many times and have never had anything break in shipment but this time the cover of the cquartz bottle was broken. I called them immediately spoke with a lady and she said they would ship one out immediately, well three weeks passed by and did not receive another bottle. I called them today to order roughly another 150.00 worth of products and mentioned that I did not receive the cquartz... (In the meantime I have vehicles scheduled to come in and some waiting to apply the protectant.)
Well I should say that the person taking the order at first was neither motivated or enthused to sell it is as though he were still sleeping, he then transferred me to customer service and the response was we have no record of your call and you need to ship the bottle back to us before we can send you another one. In principle I have no problem with that...but my response was why did you not tell me this at the time I called.. So I opted to purchase another bottle from them instead of waiting to send them the broken one and then waiting for the new one to come in.... The more I thought about it I felt that my business was not all that important to them because her her atittude (customer service) made me feel as though my time was not important and my credibility was being questioned. So I decided to cancel my order for the day... and not sure I want to purchase anything else from them again.
I called Cory at CarPro and purchased a new bottle including some erazer, he was prompt, attentive and provided great customer service.. so going forward I will purchase those supplies from them... In the meantime I have spent money for a broken bottle... do I want a refund ... they can keep the money if that is how they treat customers and do business... am I ticked off YES!
Well I should say that the person taking the order at first was neither motivated or enthused to sell it is as though he were still sleeping, he then transferred me to customer service and the response was we have no record of your call and you need to ship the bottle back to us before we can send you another one. In principle I have no problem with that...but my response was why did you not tell me this at the time I called.. So I opted to purchase another bottle from them instead of waiting to send them the broken one and then waiting for the new one to come in.... The more I thought about it I felt that my business was not all that important to them because her her atittude (customer service) made me feel as though my time was not important and my credibility was being questioned. So I decided to cancel my order for the day... and not sure I want to purchase anything else from them again.
I called Cory at CarPro and purchased a new bottle including some erazer, he was prompt, attentive and provided great customer service.. so going forward I will purchase those supplies from them... In the meantime I have spent money for a broken bottle... do I want a refund ... they can keep the money if that is how they treat customers and do business... am I ticked off YES!