pakeane
09-10-2012, 09:13 PM
Thanks for taking the time to review my questions!
I have a two week old 2012 (Race Red) Ford Focus that was received from the dealer with a very minor dent on the pass side rear wheelwell (looks like a door ding). I agreed to simply bring the car back when an appointment could be made with their paintless dent removal contractor to have the issue corrected. I`ve worked with the dealer in the past and have a good relationship, so there was not an issue about having the small defect corrected.
Fast forward to last week when the car was dropped off for the dent to be pulled - The body shop manager quickly took one look and stated that the dent was not only affecting the lip of the fender, but required the bumper cover to be adjusted as well. This would require a more involved repair including a small respray. Again, no issues with the dealer, they were committed to making things right without question.
Friday afternoon I stopped in to pick the car up. I had a very quick look at the car before heading inside to retrieve my keys and noticed what looked to be a darker paint colour surrounding the repair area. Upon entering the dealer`s facility to retrieve my keys I asked the body shop manager to have a quick look with me to be sure of what I was seeing. He quickly confirmed that the repair area has not been matched correctly, and that the tech likely did not notice while the car was under artificial lighting. Again, it was not an issue as we quickly booked a date to have the issue resolved and I ventured back inside to retrieve my keys.
Before leaving the property I gave the car a much better inspection and noticed what looked to be very thick clear overspray along a four foot section of the roof (directly above the door frames) as well a minor overspray on the rear passenger door. When my attention turned to the rear sail panel I was greeted with what looks to be a very heavy wave in the clear (not sure if this would be considered orange peel) and a surface sheen MUCH lower that the adjacent panels. I trotted back inside to again have the manager review my findings.
The manager had a quick once over and said that the overspray and and sail panel would be gone over with "the wheel" when the car was back in to have the mismatched colour corrected. He informed me that the panel would have been "blended" explaining the additional clearcoat present on the sail and quarter panels.
Over the weekend I managed to remove 90% of the roof overspray with clay (had spend the first ownership weekend applying multiple z5/z2 coats). But I have not touched any of the other areas.
I am scheduled to drop the car off on Wednesday morning, but needless to say I am VERY concerned about what will take place when the car is returned to their care. What specifically should I be asking the shop to do? I`ve been in touch with my contact at the dealership who was blown away that this could have happened and again has promised to fix any issues, but I would feel much better if I had definitive action items that I could request.
I`ve attached a few quick photos taken directly after picking the car up (didn`t include paint mismatch as it is a cut and dry issue)
Roof area:
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4866.jpg
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4860.jpg
Notice difference in finish from untouched trunk and uppermost corner to that of sail and quarter panel
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4861.jpg
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4868.jpg
Your assistance is greatly appreciated!
I have a two week old 2012 (Race Red) Ford Focus that was received from the dealer with a very minor dent on the pass side rear wheelwell (looks like a door ding). I agreed to simply bring the car back when an appointment could be made with their paintless dent removal contractor to have the issue corrected. I`ve worked with the dealer in the past and have a good relationship, so there was not an issue about having the small defect corrected.
Fast forward to last week when the car was dropped off for the dent to be pulled - The body shop manager quickly took one look and stated that the dent was not only affecting the lip of the fender, but required the bumper cover to be adjusted as well. This would require a more involved repair including a small respray. Again, no issues with the dealer, they were committed to making things right without question.
Friday afternoon I stopped in to pick the car up. I had a very quick look at the car before heading inside to retrieve my keys and noticed what looked to be a darker paint colour surrounding the repair area. Upon entering the dealer`s facility to retrieve my keys I asked the body shop manager to have a quick look with me to be sure of what I was seeing. He quickly confirmed that the repair area has not been matched correctly, and that the tech likely did not notice while the car was under artificial lighting. Again, it was not an issue as we quickly booked a date to have the issue resolved and I ventured back inside to retrieve my keys.
Before leaving the property I gave the car a much better inspection and noticed what looked to be very thick clear overspray along a four foot section of the roof (directly above the door frames) as well a minor overspray on the rear passenger door. When my attention turned to the rear sail panel I was greeted with what looks to be a very heavy wave in the clear (not sure if this would be considered orange peel) and a surface sheen MUCH lower that the adjacent panels. I trotted back inside to again have the manager review my findings.
The manager had a quick once over and said that the overspray and and sail panel would be gone over with "the wheel" when the car was back in to have the mismatched colour corrected. He informed me that the panel would have been "blended" explaining the additional clearcoat present on the sail and quarter panels.
Over the weekend I managed to remove 90% of the roof overspray with clay (had spend the first ownership weekend applying multiple z5/z2 coats). But I have not touched any of the other areas.
I am scheduled to drop the car off on Wednesday morning, but needless to say I am VERY concerned about what will take place when the car is returned to their care. What specifically should I be asking the shop to do? I`ve been in touch with my contact at the dealership who was blown away that this could have happened and again has promised to fix any issues, but I would feel much better if I had definitive action items that I could request.
I`ve attached a few quick photos taken directly after picking the car up (didn`t include paint mismatch as it is a cut and dry issue)
Roof area:
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4866.jpg
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4860.jpg
Notice difference in finish from untouched trunk and uppermost corner to that of sail and quarter panel
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4861.jpg
http://img.photobucket.com/albums/v256/nailhead_sled/CSC_4868.jpg
Your assistance is greatly appreciated!