imported_Z33Driver
11-17-2009, 03:23 PM
Order placed August 13, 2009 for some microfiber towels. Credit card charged on September 16, 2009. Here are the emails between DF Towel and I, where I try to find the status of my order. I end up cancellng my order, but haven`t received a refund yet.
August 20, 2009:
Leo,
Will you please tell me the status of my order?
August 20, 2009:
We`ll check at the warehouse in the morning but based on the date of your order it should be shipping any day now.
August 24, 2009:
Leo,
May I please have an update on the status of my order?
September 1, 2009:
Leo,
What`s the status of my order? Has it been shipped yet?
September 14, 2009:
Leo,
Will you tell me the status of my order?
September 14, 2009:
I did ask the shipping dept. to check on it and get back to you. I`ll check with them in the morning and see what happened, you should have gotten this long ago!
September 25, 2009:
Leo,
Any updates on my order? It`s been over a month now. I have been charged on my credit card but haven`t received any products.
September 29, 2009:
Leo,
Will you please follow up on my order? I haven`t received any products, it`s been over a month, and I was charged for the order on Sept. 16.
October 5, 2009:
Leo,
Checking in for a status of my order. Has it been shipped? Please give me some kind of update as it`s been well over a month.
October 6, 2009:
I apologize for the late reply to your email as I was traveling and only just returned. I am personally looking into your order and will report back to you shortly. A few months ago we moved all our warehousing and shipping to an outside warehouse who performed very poorly. About 80% of all orders shipped in a timely manner but the remaining were either totally ignored or were marked as shipped in the system but never were. I fear your order was one of the 20%. We`ve moved our shipping back in house but it`s taking a little while to catch up on all the errors committed by this independent shipper.
Again, I apologize for the inconvenience and, I promise, you will hear back from me very shortly.
October 9, 2009:
Leo,
You didn`t follow up with me. Did you get a chance to check the status of my order? Was it shipped?
October 15, 2009:
Leo,
You have not followed up with me once, even though you have stated that you would 3 times. It has almost been over 2 months and not only do I not have any products but I can`t even find out the status of my order. Please cancel my order and refund the charge that was placed on my credit card a month ago.
October 15, 2009:
Sorry, I have no excuse to give you... only apologies. I asked the shipping dept. to look into your order and get back to you and to cc me the info. I don`t see where this was ever done.
I`ll cancel the order right away.
October 16, 2009:
When can I expect to have the refund on my credit card?
October 20, 2009:
I haven`t received a refund yet. When will you be refunding my credit card?
October 28, 2009:
Will you please follow up to one of my emails? I`m not sure what kind of business you run, but the customer service needs a lot of work. I have not received a refund for my order. Please refund my credit card so I can be done with this.
November 17, 2009:
I take your lack of a response that you have no intention of refunding my money. I have not received any products yet I`m still out of money.
I did not receive any response from DF Towel after October 15 (the day I cancelled the order). My credit card has not been refunded either. I also called DF Towel at 866-DFTOWEL and left a message with my phone number, but haven’t received a call back.
This has been a horrible experience with this company, especially their customer service. I was very patient and gave them plenty of time to deliver, which they didn’t. To make things worse they didn’t even follow up to give me some kind of update, even though they kept telling me that they would follow up.
BEWARE OF DF TOWEL!
August 20, 2009:
Leo,
Will you please tell me the status of my order?
August 20, 2009:
We`ll check at the warehouse in the morning but based on the date of your order it should be shipping any day now.
August 24, 2009:
Leo,
May I please have an update on the status of my order?
September 1, 2009:
Leo,
What`s the status of my order? Has it been shipped yet?
September 14, 2009:
Leo,
Will you tell me the status of my order?
September 14, 2009:
I did ask the shipping dept. to check on it and get back to you. I`ll check with them in the morning and see what happened, you should have gotten this long ago!
September 25, 2009:
Leo,
Any updates on my order? It`s been over a month now. I have been charged on my credit card but haven`t received any products.
September 29, 2009:
Leo,
Will you please follow up on my order? I haven`t received any products, it`s been over a month, and I was charged for the order on Sept. 16.
October 5, 2009:
Leo,
Checking in for a status of my order. Has it been shipped? Please give me some kind of update as it`s been well over a month.
October 6, 2009:
I apologize for the late reply to your email as I was traveling and only just returned. I am personally looking into your order and will report back to you shortly. A few months ago we moved all our warehousing and shipping to an outside warehouse who performed very poorly. About 80% of all orders shipped in a timely manner but the remaining were either totally ignored or were marked as shipped in the system but never were. I fear your order was one of the 20%. We`ve moved our shipping back in house but it`s taking a little while to catch up on all the errors committed by this independent shipper.
Again, I apologize for the inconvenience and, I promise, you will hear back from me very shortly.
October 9, 2009:
Leo,
You didn`t follow up with me. Did you get a chance to check the status of my order? Was it shipped?
October 15, 2009:
Leo,
You have not followed up with me once, even though you have stated that you would 3 times. It has almost been over 2 months and not only do I not have any products but I can`t even find out the status of my order. Please cancel my order and refund the charge that was placed on my credit card a month ago.
October 15, 2009:
Sorry, I have no excuse to give you... only apologies. I asked the shipping dept. to look into your order and get back to you and to cc me the info. I don`t see where this was ever done.
I`ll cancel the order right away.
October 16, 2009:
When can I expect to have the refund on my credit card?
October 20, 2009:
I haven`t received a refund yet. When will you be refunding my credit card?
October 28, 2009:
Will you please follow up to one of my emails? I`m not sure what kind of business you run, but the customer service needs a lot of work. I have not received a refund for my order. Please refund my credit card so I can be done with this.
November 17, 2009:
I take your lack of a response that you have no intention of refunding my money. I have not received any products yet I`m still out of money.
I did not receive any response from DF Towel after October 15 (the day I cancelled the order). My credit card has not been refunded either. I also called DF Towel at 866-DFTOWEL and left a message with my phone number, but haven’t received a call back.
This has been a horrible experience with this company, especially their customer service. I was very patient and gave them plenty of time to deliver, which they didn’t. To make things worse they didn’t even follow up to give me some kind of update, even though they kept telling me that they would follow up.
BEWARE OF DF TOWEL!