Apollo_Auto
06-09-2009, 01:47 PM
So I`m sitting here having a beer and realxing after a long day`s work and my phone rings after my son`s already gone to bed... It`s my annoying customer calling me again at night time after I`ve asked him not to. I`ve got this customer that well, from the first telephone call, annoyed the $h1t out of me and my wife (who took the all) from the get-go. He had a million questions about this and that and just kept repeating himself, etc. Long story short, he washed his car with a Brillo pad, no wait, he maimed literally), his car with a Brillo pad. Here`s a piccie:
http://apolloauto.hu/images/corolla/4.JPG
If you`d like to and can bear the site of it, you can view the whole murder report here Toyota Corolla Skinned Alive (http://www.detailingworld.co.uk/forum/showthread.php?t=82205)
Anyhoo, I polished the guy`s car about a year ago and TBH there was just no end to the scratches... they were like Gremlins that sprouted with polish instead of water. I didn`t have a PTG at the time, but the good sense ````` told me that a once-over with a wool pad and flattening it out with a polishing pad was about all I could pull off safely. I removed what scratches I could with that combo and called it a day. Now, 1 year later, he`s still complaining that there`s little cob webs in his paint... I`ve explained it to him 1,000 times that he`s the one that destroyed his paint work and there`s no fixing it, you can`t polish it out much more (I measured his paint also... 100`s-80`s and my friend`s Corolla is in the 120`s-140`s), and that I personally WILL NOT polish it again. Seriously the guy`s not the sharpest tool in the shed, but he just keeps PERSISTING that we polish his car again and he`s more or less insinuating that I didn`t do a good job on it.
I`m going to him on Saturday to put dressing on the back part of his trunk that I missed last week (because the guy just won`t stop nagging me and taking to me when I`m cleaning his car... I`m a man, I can only do 1 thing at a time) and he wants me to polish his car again, as well. As you have probably already gathered, I`ve lost my patience with this imbecile, as I`ve explained to him a millionbazillion times that I`m not polishing his car again. Now here`s my dilemma (sorry about the long build up, but I`m venting):
He`s a loyal customer who calls me about every 3 months to do his car. He also buys products from me, but not enough to do everything yet. Do I...
1. Tell him AGAIN politely that I`m not polishing his car and tell him to go to someone else to have it done.
2. Tell him I`ll polish his car for an exuberant sum of money and that he needs to sign a waiver "relinquishing me from any and all damage that may be incurred in the polishing process and/or damage that may be caused in the future as a result of polishing."
3. Sell him some polish and tell him to do it himself.
4. Tell him that I don`t need his business if he`s going to be so pushy and stubborn.
5. Break his rotten teeth out and shove them under his toenails.
Now both options #1 and #2 have catches to them. If he goes to someone else to have it polished chances are they`re going to do "a fabulous job". This guy is a "placebo effect" case... you can tell him that the rain feels much drier due to the high nitrogen levels in the air today and he`ll agree with you. So then, I look like the doof that couldn`t polish his car well at all, although I`ve seen work that the other guys do and well... he`ll think it`s better anyway just because he paid for it. #2, if I polish his car again, regardless of how many scratches I take out it will still look like poop on a stick. BUT, he`ll say that it looks MUCH better. I polished his bumpers again last week with a finishing pad and a a finishing polish and he said it looks SO much better...
http://i219.photobucket.com/albums/cc28/mstriano/AchmedtheDeadTerrorist-1.jpg
I`m for #5, but open to any other suggestions...
http://apolloauto.hu/images/corolla/4.JPG
If you`d like to and can bear the site of it, you can view the whole murder report here Toyota Corolla Skinned Alive (http://www.detailingworld.co.uk/forum/showthread.php?t=82205)
Anyhoo, I polished the guy`s car about a year ago and TBH there was just no end to the scratches... they were like Gremlins that sprouted with polish instead of water. I didn`t have a PTG at the time, but the good sense ````` told me that a once-over with a wool pad and flattening it out with a polishing pad was about all I could pull off safely. I removed what scratches I could with that combo and called it a day. Now, 1 year later, he`s still complaining that there`s little cob webs in his paint... I`ve explained it to him 1,000 times that he`s the one that destroyed his paint work and there`s no fixing it, you can`t polish it out much more (I measured his paint also... 100`s-80`s and my friend`s Corolla is in the 120`s-140`s), and that I personally WILL NOT polish it again. Seriously the guy`s not the sharpest tool in the shed, but he just keeps PERSISTING that we polish his car again and he`s more or less insinuating that I didn`t do a good job on it.
I`m going to him on Saturday to put dressing on the back part of his trunk that I missed last week (because the guy just won`t stop nagging me and taking to me when I`m cleaning his car... I`m a man, I can only do 1 thing at a time) and he wants me to polish his car again, as well. As you have probably already gathered, I`ve lost my patience with this imbecile, as I`ve explained to him a millionbazillion times that I`m not polishing his car again. Now here`s my dilemma (sorry about the long build up, but I`m venting):
He`s a loyal customer who calls me about every 3 months to do his car. He also buys products from me, but not enough to do everything yet. Do I...
1. Tell him AGAIN politely that I`m not polishing his car and tell him to go to someone else to have it done.
2. Tell him I`ll polish his car for an exuberant sum of money and that he needs to sign a waiver "relinquishing me from any and all damage that may be incurred in the polishing process and/or damage that may be caused in the future as a result of polishing."
3. Sell him some polish and tell him to do it himself.
4. Tell him that I don`t need his business if he`s going to be so pushy and stubborn.
5. Break his rotten teeth out and shove them under his toenails.
Now both options #1 and #2 have catches to them. If he goes to someone else to have it polished chances are they`re going to do "a fabulous job". This guy is a "placebo effect" case... you can tell him that the rain feels much drier due to the high nitrogen levels in the air today and he`ll agree with you. So then, I look like the doof that couldn`t polish his car well at all, although I`ve seen work that the other guys do and well... he`ll think it`s better anyway just because he paid for it. #2, if I polish his car again, regardless of how many scratches I take out it will still look like poop on a stick. BUT, he`ll say that it looks MUCH better. I polished his bumpers again last week with a finishing pad and a a finishing polish and he said it looks SO much better...
http://i219.photobucket.com/albums/cc28/mstriano/AchmedtheDeadTerrorist-1.jpg
I`m for #5, but open to any other suggestions...