TSC17
03-31-2009, 03:06 PM
Or you`ll receive a bill!
I usually go to my local Acura dealer to get my oil changed. They all know me, they know what I do, and they know to be extremely careful with my car.
I was in a hurry today so I stopped by my local Jiffy lube where I usually have my van done.
When they`re done, I go to get in my car and notice grease marks on the fenders. I take a closer look, and to my dismay they`ve scratched it all up...on both fenders! You know those "protectors" they put over the fenders? Well these hadn`t been cleaned in months, and the idiots just pulled them across the nice finish as if they were doing a little drysanding.
I went in to speak with the manager, handed him my business card, and then asked him to come out to look. I pointed out every bit of damage (it was everywhere), and he looked at me as if I was on crack, and said he couldn`t see any damage. I told him that I could either cancel my credit card, or give him an invoice for damages. After a while he reluctantly agreed to pay me to fix it, and said he`d have to "take my word" because he couldn`t see the damage.
He then tried to turn it around and say it was my fault because I didn`t warn them to be careful with my nice car (07 Acura TL Type S...black). So I guess it`s the customer`s responsibility now to tell Jiffy lube to be careful with their cars. Amazing!
I came home and took a bunch of photos of the damage, and proceeded to polish it out. It only took an hour, but he`s receiving an invoice along with photographic evidence of the damage. I told him to use this to train his monkeys to be more careful with people`s cars.
So when a car pulls up and you can tell even when a little dirty that it looks like this:
http://i54.photobucket.com/albums/g95/tsc17/IMG_2295.jpg
Don`t screw up and cause this:
http://i54.photobucket.com/albums/g95/tsc17/IMG_2632.jpg
http://i54.photobucket.com/albums/g95/tsc17/IMG_2628.jpg
http://i54.photobucket.com/albums/g95/tsc17/IMG_2634.jpg
http://i54.photobucket.com/albums/g95/tsc17/IMG_2631.jpg
I usually go to my local Acura dealer to get my oil changed. They all know me, they know what I do, and they know to be extremely careful with my car.
I was in a hurry today so I stopped by my local Jiffy lube where I usually have my van done.
When they`re done, I go to get in my car and notice grease marks on the fenders. I take a closer look, and to my dismay they`ve scratched it all up...on both fenders! You know those "protectors" they put over the fenders? Well these hadn`t been cleaned in months, and the idiots just pulled them across the nice finish as if they were doing a little drysanding.
I went in to speak with the manager, handed him my business card, and then asked him to come out to look. I pointed out every bit of damage (it was everywhere), and he looked at me as if I was on crack, and said he couldn`t see any damage. I told him that I could either cancel my credit card, or give him an invoice for damages. After a while he reluctantly agreed to pay me to fix it, and said he`d have to "take my word" because he couldn`t see the damage.
He then tried to turn it around and say it was my fault because I didn`t warn them to be careful with my nice car (07 Acura TL Type S...black). So I guess it`s the customer`s responsibility now to tell Jiffy lube to be careful with their cars. Amazing!
I came home and took a bunch of photos of the damage, and proceeded to polish it out. It only took an hour, but he`s receiving an invoice along with photographic evidence of the damage. I told him to use this to train his monkeys to be more careful with people`s cars.
So when a car pulls up and you can tell even when a little dirty that it looks like this:
http://i54.photobucket.com/albums/g95/tsc17/IMG_2295.jpg
Don`t screw up and cause this:
http://i54.photobucket.com/albums/g95/tsc17/IMG_2632.jpg
http://i54.photobucket.com/albums/g95/tsc17/IMG_2628.jpg
http://i54.photobucket.com/albums/g95/tsc17/IMG_2634.jpg
http://i54.photobucket.com/albums/g95/tsc17/IMG_2631.jpg