frostydog
09-21-2008, 01:05 PM
I just wanted to post an experience I had with Shop-Vac customer service. About 3 years ago (slightly less) I purchased a Shop-Vac wet/dry vac…for general home use and of course the cars. While I wouldn’t say I was a super heavy user…I did use it quite a bit, probably more so than the average home user. Certainly for the cars (weekly) and anything I needed it for around the house…sucked up quite a bit of water with it, cleared irrigation lines, vacuumed the screened in porch, etc… It got a work out to say the least.
Well last week I went to vacuum out my car and when I flicked the power switch it turned on for about Ă‚˝ a second, then nothing?? I tried different sockets and such but it was surely the vac and it was dead. While I didn’t expect miracles from a $99 vac…I was kinda PO’d.
So I got my owners manual out and sure enough it said it had a 3 year warranty, I had the receipt and I was a couple month inside 3 years.
So the next day, I gathered all my papers and called the customer service number listed. I was in fight mode (what’s expected when you call most customer service these days) had all the papers, my orig receipt…I was ready. Below is my conversion is Shop-Vac CS.
SVCS “Shop Vac customer service may I help you?”
ME “yes…yesterday my shop vac stopped working”
SVCS “ok sir…we’ll mail you a new motor unit at no charge to you. May I please have the model number and your address”
That’s it!!! I couldn’t believe it…no copies of my receipt or when/where it was purchased, no trips to a service center or mailing any parts at a cost to me…no hassle what-so-ever. She didn’t even confirm if it was in the 3 year warranty period.
Then 3 DAYS later Fed-Ex shows up with my new motor unit. There were some simple instructions on how to replace the motor…but quite frankly it was a matter of unscrewing 8 screws to open the plastic housing, pulling out the old motor unit and putting in the new one. Now I’m up and running again…good as new, 3 days later.
Yeah…maybe you should expect longer than a 3 year life from a vac motor, but if this motor last another 3 years I’ll be satisfied. Heck….if it goes again I’ll just make another call.
Well last week I went to vacuum out my car and when I flicked the power switch it turned on for about Ă‚˝ a second, then nothing?? I tried different sockets and such but it was surely the vac and it was dead. While I didn’t expect miracles from a $99 vac…I was kinda PO’d.
So I got my owners manual out and sure enough it said it had a 3 year warranty, I had the receipt and I was a couple month inside 3 years.
So the next day, I gathered all my papers and called the customer service number listed. I was in fight mode (what’s expected when you call most customer service these days) had all the papers, my orig receipt…I was ready. Below is my conversion is Shop-Vac CS.
SVCS “Shop Vac customer service may I help you?”
ME “yes…yesterday my shop vac stopped working”
SVCS “ok sir…we’ll mail you a new motor unit at no charge to you. May I please have the model number and your address”
That’s it!!! I couldn’t believe it…no copies of my receipt or when/where it was purchased, no trips to a service center or mailing any parts at a cost to me…no hassle what-so-ever. She didn’t even confirm if it was in the 3 year warranty period.
Then 3 DAYS later Fed-Ex shows up with my new motor unit. There were some simple instructions on how to replace the motor…but quite frankly it was a matter of unscrewing 8 screws to open the plastic housing, pulling out the old motor unit and putting in the new one. Now I’m up and running again…good as new, 3 days later.
Yeah…maybe you should expect longer than a 3 year life from a vac motor, but if this motor last another 3 years I’ll be satisfied. Heck….if it goes again I’ll just make another call.