Saintlysins
09-12-2008, 02:16 PM
Let me start first with this is NOT spam. This is just a MORE than satisfied customer who was treated more than fairly by HOEN. I’m sure some of you modify your rides and might appreciate this story. I dislike the yellow side-marker lights on the front of American cars & trucks. Having lived in a few countries, I grew fond of the clear side-marker lights every other country has. For my high-end rides, I always get the Euro side-marker lenses (clear). However, for the newest sled yet, I noticed the lenses were clearer than usual and the yellow bulbs stood out way too much for what I consider acceptable (yes; I have perfectionist issues :help:). So in a quest for the ‘clear or mirror’ bulbs that would flash yellow in use I had many options, but choose HOEN.
Placed the order and they showed up within 3 days from California on Ground-Shipping. That was impressive, means they got the order and shipped same-day. Plugged them in and they look exactly the way I wanted them too, but, one fried within 11 seconds. :furious: Did a little research to find some people carry spares just for such instances as they blow all the time. Got nervous (as Jersey has road-blocks for surprise inspections and heavy fines/ticketing for anything not up to par :nono) so I contacted HOEN via their e-mail system (no phone # did make me nervous) explaining one bulb fried and I wanted to order a few extras as per my research. Within 20 minutes I got a return e-mail from Gary at HOEN. He stated my scenario was extraordinarily rare and he’d replace the bulb immediately. He suggested I NOT buy extra bulbs as HOEN BULBS do last and stood behind his bulbs and their quality. When does an accessories company NOT want to sell extra product? :confused::think::nixweiss So I took his advice and they only shipped a replacement, free of course. Again, within 3 days it was on my doorstep. I can’t think of a company who got the order out immediately, and talked me out of spending more money for extras only I thought I needed. Thank you to Gary, your team and HOEN-USA! :goodjob
Again, this is NOT SPAM, only an acknowledgement of great service from a specialty supplier of a unique and awesome product. And they look great!
Placed the order and they showed up within 3 days from California on Ground-Shipping. That was impressive, means they got the order and shipped same-day. Plugged them in and they look exactly the way I wanted them too, but, one fried within 11 seconds. :furious: Did a little research to find some people carry spares just for such instances as they blow all the time. Got nervous (as Jersey has road-blocks for surprise inspections and heavy fines/ticketing for anything not up to par :nono) so I contacted HOEN via their e-mail system (no phone # did make me nervous) explaining one bulb fried and I wanted to order a few extras as per my research. Within 20 minutes I got a return e-mail from Gary at HOEN. He stated my scenario was extraordinarily rare and he’d replace the bulb immediately. He suggested I NOT buy extra bulbs as HOEN BULBS do last and stood behind his bulbs and their quality. When does an accessories company NOT want to sell extra product? :confused::think::nixweiss So I took his advice and they only shipped a replacement, free of course. Again, within 3 days it was on my doorstep. I can’t think of a company who got the order out immediately, and talked me out of spending more money for extras only I thought I needed. Thank you to Gary, your team and HOEN-USA! :goodjob
Again, this is NOT SPAM, only an acknowledgement of great service from a specialty supplier of a unique and awesome product. And they look great!