View Full Version : ExcelDetail OK?
Alfisti
12-05-2007, 11:17 AM
I`ve tried to place an international order over the last 2 weeks and have not been successful.
I`ve emailed my order 6 times and, apart from 2 automated replies, have had no human response to my emails.
Is ExcelDetail still trading? On holidays? Dead? :nixweiss
wannafbody
12-05-2007, 11:21 AM
Post this at Detailing Forums (http://www.detailingforums.com) You should be able to get a response. Maybe he`s having website issues.
Alfisti
12-05-2007, 11:30 AM
Isn`t that Danase`s forum?
BA_Titan
12-05-2007, 11:51 AM
What email address are you using? Have you tried to contact Patrick here on Autopia?
If I remember right he is "a.k.a Patrick"? I just got an order yesterday from him.
Also maybe try exceldetailsales@gmail.com
Cooter
12-05-2007, 12:00 PM
That is Bob`s forum but Patrick is a sponsor. I got an order from him. Went great.
Alfisti
12-05-2007, 12:01 PM
I used the one his website states international customers should use: internationalsales@exceldetail.com
I`ll try the one you`ve suggested. Thanks very much. :up
BTW, I looked at the Detailing Forum and Excel Detail is a sponsor, so I`ll try that if the other email doesn`t work.
Cheers guys. :)
BigAl3
12-05-2007, 12:28 PM
if you ordered from patrick, he`s prompt and will reply ASAP. if he doesn`t, he must have not received it, etc. i would call him...
cwcad
12-05-2007, 03:10 PM
if you ordered from patrick, he`s prompt and will reply ASAP. if he doesn`t, he must have not received it, etc. i would call him...
This is my opinion as well. Patrick has always been up front with every deal that I have had with his company.
Alfisti
12-05-2007, 07:56 PM
Does he offer Autopians a discount?
stiffdogg06
12-05-2007, 07:59 PM
I believe so. Mention it or put in Autopia in the discount code area.
derekbmw
12-05-2007, 10:02 PM
Does he offer Autopians a discount?
not that I know of. Excel has great service, you`ll love it.
BigAl3
12-05-2007, 11:22 PM
patrick does offer an autopian discount (10%), call and talk to him and he`ll gladly apply it over the phone...
derekbmw
12-05-2007, 11:35 PM
wow, thanks BigAl3...should just call him rather than email :)
Alfisti
12-06-2007, 10:13 AM
The other email address worked!
You`re right about Patricks` promptness...when he finally got my email, he emailed me four times in the next twelve hours with apologies and explaining the problem before I could even reply to the first!
That`s what I call great service...unlike Autogeek. :hairpull :grrr
Apparantly he had a email-redirection problem with overseas emails...hope he didn`t miss any sales as a result...great guy.
Thank you all for your help...and keep supporting a great vendor! :goodjob
Here`s a great thread about Excel Detail: http://autopia.org/forum/car-detailing/86961-open-love-letter-exceldetail.html
patrick does offer an autopian discount (10%), call and talk to him and he`ll gladly apply it over the phone...
I was thinking I asked him in an e-mail and he said no. Guess I will ask again at my next order.