Kool_ZX3
04-19-2006, 05:27 PM
Well not long ago i had picked up a bottle of NanoWax Spray, Excellent product. Hides swirls and minor scratches and leaves a nice deep wet shine..... I love this product to death and continue to use it. The shine, depth, and everything is just excellent. I am an eagle one guy for life now and below will tell you why :woot:
Thing that happended though, the trigger and pump started leaking (seems to be common these days) And i sent an email to Eagle One customer service to see about a replacement. The next day a gentleman by the name off Rob emailed me saying he would replace the bottle if i had the reciept.... Thing is i had chucked the bottle and the receipt was long gone. I had transferred the rest to another bottle so i wouldn`t loose anymore product. He then said that if i could provide some feedback and spread the word about Eagle One he would replace the bottle. I did exactly that and gave feedback about other products i have used and that many of my friend`s use eagle one products and have for years. He said he appreciated the great feedback and told me about some new products and would send the package out. Took about a week and came to the door by DHL yesterday.
To my amazement he had sent me a package that contained 2 bottles of nanowax spray, 2 bottles of wax as you dry and a bottle of Nano protectant.... FREE!!!!!!. I was blown away by this..... That is the most excellent customer service i have ever experienced by any company. 4 free bottles of product when all i wanted was a replacement bottle. He sent me basically 40-50 dollars in free stuff.... amazing since i had no receipt left.... i am keeping them from now on.
Thumbs WAY UP for Rob and Eagle One Canada, other companies could learn a thing or 2 from eagle one.
I am spreading the on this excellent customer service and hopefully people pick up on this and will support such a great company that knows how to treat a customer.
With me being a eagle one fan for a little while now just makes the company look a whole lot better now.
Thing that happended though, the trigger and pump started leaking (seems to be common these days) And i sent an email to Eagle One customer service to see about a replacement. The next day a gentleman by the name off Rob emailed me saying he would replace the bottle if i had the reciept.... Thing is i had chucked the bottle and the receipt was long gone. I had transferred the rest to another bottle so i wouldn`t loose anymore product. He then said that if i could provide some feedback and spread the word about Eagle One he would replace the bottle. I did exactly that and gave feedback about other products i have used and that many of my friend`s use eagle one products and have for years. He said he appreciated the great feedback and told me about some new products and would send the package out. Took about a week and came to the door by DHL yesterday.
To my amazement he had sent me a package that contained 2 bottles of nanowax spray, 2 bottles of wax as you dry and a bottle of Nano protectant.... FREE!!!!!!. I was blown away by this..... That is the most excellent customer service i have ever experienced by any company. 4 free bottles of product when all i wanted was a replacement bottle. He sent me basically 40-50 dollars in free stuff.... amazing since i had no receipt left.... i am keeping them from now on.
Thumbs WAY UP for Rob and Eagle One Canada, other companies could learn a thing or 2 from eagle one.
I am spreading the on this excellent customer service and hopefully people pick up on this and will support such a great company that knows how to treat a customer.
With me being a eagle one fan for a little while now just makes the company look a whole lot better now.