Chemical Guys Customer Service????

[Pats300zx]

Has anyone ever been able to make contact with company??? (chemicalguys.com)



I have been trying to call them for 2 days but they never seem to answer. I have left messages because I had a few questions on some products.



Just wondering what other forum members experiences have been when ordering??

[Glossmaster]

I`ve never had a problem reaching Paul at CG. Here`s his direct number: 310-505-3088



Tell him "the wiener man" sent ya! (lol)

[Pats300zx]

Blktac05...Awesome...thanks for the number. I just talked to Paul and placed an order. Great guy to talk to.

[Glossmaster]

Pats300ZX:I`ve always enjoyed talking with Paul. I try to touch base with him atleast once a month......even if it`s just to say "hi". He`s a young entrepeneur with plenty of passion & plenty of info to share. He`s quite funny as well.

[SpoiledMan]

Paul is a riot with two legs!

[Wasatch]

Paul is a great guy. I never had a problem getting a hold of him. What did you get Pat?

[Pats300zx]

Hey John..



I ended up getting a gallon of the Detail Spray/Quick Wax (pink) and some of this leather conditioner.



Can`t wait to get it :)

[Wasatch]

Pat,



Good for you, buddy. I know you will enjoy both products.

[delikid]

I`m having probs with CG customer service, too. I placed a phone order with CG on Mon Jul 02, 2007. My CC was changed the same day. But, now I can`t get any response from CG. I`ve called 3 times. I`ve emailed 3 times trying to get a status on my order. Nothing. No callbacks. No replies to emails. My calls and emails are polite and non-cussing.



Given that a week has passed and I can`t even get a reply, let alone have not recieved my order is making me question wether I want to order from them again.



While I don`t expect overnight delivery, I *DO* expect a callback/ reply from customer service when a company has received payment for a service or product.



First impressions leave lasting impressions. So far, I am less than impressed.

:grrr

[P1et]

Deli, perhaps you should call Paul at the number above for a quick resolution. And your credit card is never charged unless they ship, they just reserve the funds.

[delikid]

Well, I was waiting for the Pacific time to catch up to a reasonable Eastern time to call. And then... `ding-dong` - my box was delivered. So, while I am happy that I have my order, I`m still disappointed that I couldn`t get a reply about my order....

[P1et]

I find that sometimes the shipping confirmations hit the inboxes late. For example, I recently placed an order and when I got the email saying that my box had shipping and I checked the tracking number, it was due for delivery the next day!

[Junebug]

Hey Deli - whatcha gettin from CG?