So I had a switch problem with the new polisher. Before I contacted HD, they contacted me! Thomas Dekany initiated it and Javier called me. Now THAT, my friends, is awesome! They shipped another polisher to me the next day with a shipping label to return the other polisher. Customer service is VERY important to me, and 3D definitely has succeeded!
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06-30-2012, 11:40 AM #1
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06-30-2012, 11:51 AM #2
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Had the same experience with Javier--had a miss ship and he corrected it immediately and threw in a couple of free bottle of HD Total.
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07-01-2012, 01:28 PM #3
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Good to know they`ll back their products up
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