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Wow.....that is a viscious scratch that they left you with! Overall the paint doesn't appear to be that bad(meaning...it has the potential to shine very well!) Judging from the photos...part of the scratch may be able to be buffed out...other parts look like it is down to the primer. To give you an idea of what I would do on your explorer...STEP(1) wash, STEP (2) clay, -STEP(3) hand or machine buff (depending), STEP(4) apply a sealant (Klasse AIO), STEP(5) a nice coat of p21s Carnauba wax.
For that job alone on a car your size I charge $150 and it should take around 4 hours to complete. The goal would be to put the pizzaz back into the paint!
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