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Originally Posted by fergnation I offer a late night drop off. As long as they get it to me by 8PM, it will be stting there for them to pick up in the morning. I charge an extra fee and it makes for some long nites but it has done wonders for getting my business started. I called my company "My Personal Auto Detailer". Customers really feel like they have there own personal detailer. I will also pack up my stuff and come to them (not something I enjoy doing but I feel that every little bit extra I do helps. Two months into having this company I gave this gentleman my card and he asked me to come over and do one of his cars. Little did I know HE HAD 65 Cars!!! 45 of them parked in his two story garage. I now do them all. Also I offer 10% discount for multi-cars.
When starting out don't be afraid to go the extra mile. Once established then you can come up with your rules. |
whoa! man, that guy himself will give you enough business to keep you busy!
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man, i LOVE this thread! i got so much new info to get my business really up and going... im going to start a notebook of my clients,their car(s),when i detail them, and which detail package they choose.
another way to get repeated business is in this case. i have a client who has had me do 2 of his cars (his Durango and his wife's 528i). The day after i detailed his Durango he called me after school to tell me how great of a job i did and how he thought it was time to do a wash/wax job on his wife's 528i again in the near future. it has been a week and a half since then and no phone call yet. i am off of school all next week due to mardi gras and will have lots of free time on my hands. one of the reasons people get others to do their cars for them at their locations is because they are too busy with their work and family matters to remember to do little things like maintaining their cars. since he said he would like me to do his wife's car, i think it is appropriate when i have free to time to "remind" him. i give him a quick and informative call telling him that i remember him asking about a detail on his wife's car and that i can schedule him in this time and that time. he agrees, he is happy with the detail and that the job is done, you get paid
also, i was reading the thread and came along about putting ur business name on business cards, Pens, calendars, ect. and leaving them in your clients cupholder or somewhere they find it. I already do this with my clients; i leave a business card in the cupholder so it is easy for them to contact me again when they need my services. i was wondering where i could order some pens or little trash bags to hang on the steering column that has my name on them. i think this will be another good way of advertisement the next time they need a pen or to throw trash away, it reminds them.
just MY .02 cents
Re: The key to repeat business 
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