Any Advice

[victory]

Originally Posted by brwill2005

It sounds as if this guy is acting very irrational. Tell him you can finish the polishing and the paint will be corrected. If he refuses, tell him he owes you nothing and move on. I do not see what he could sue you for.

Well, he could hit him up in small claims for just about anything and, despite the fact that he won't win if there's any kind of competent defense, it will be a giant hassle and he still has a customer out there spreading bad rep.

[brwill2005]

Other than offering to complete the job, I believe there is nothing else he can do. The customer sounds like he is not open to a theatrical explanation or demonstration. As I stated, it is best to avoid these types of customers all together. I have never had a customer, out of many, act in this fashion.

[toyotaguy]

have your "buddy detailer" go out and perform the correction work to show in it doesnt need to be repainted...have him do one panel (buy him lunch or something) just to show the owner that it is part of the process...

[beachcities]

Thank you all for the advice, I appreciate it. I have decided to go down this road, as he is so hard headed he won't even hear me: I am going to say I understand that you want these panels repainted, and we can do that. Since they are going to be repainted, may I have a chance to finish and show you I will remove these marks?

[PaPaHoFF]

Dont say may I have a chance, you have to use commands. I am going to complete the panels and job.

[Mark77]

I think it's very irrational of him to say anything about the paint until you tell him it's finished. And not to give you a chance to finish it is just stupid.
Please tell us how it went. And good luck.