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Old 10-18-07, 10:09   #13 (permalink)
Squeeky Clean
 
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Re: Name this package!

I ran into similar issues trying to offer basic services. I couldn't just limit it by saying "interior cleaning" because "clean" to me meant stain removal on the carpets, dusting everywhere, seat cleaning, etc. It wasn't "clean" in my book until everything was done.

The only way that I found to limit that was to explain my extreme pickiness to my clients, and simply limit the things that I would do after I inspected the car. I told them everything that I could clean and why, and then asked them what they wanted cleaned. I would quote them a price based on what they chose, and basically went from there. I would always clean a little bit more than what we discussed just to keep them coming back. But laying everything out with them beforehand made sure that we were always on the same page, and their expectations were always exceeded.

You could try and implement something like that here. Just be super straightforward with them and let them pick and choose the services that they want on an individual basis rather than trying to make it a package.
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