The death of a UDM

MDRX8 · 07-27-07, 11:51

Well it had to happen to someone. I knew with my luck it would be me. Using the ULTIMATE DETAILING MACHINE UDM. I noticed the speeds were jumping up and down. I said hey the is neat, a variable speed UDM. then it slowed and with one last breath she dies!!! Remeber I had compaints about the switch and the mfg not notifying anyone. But I always said I love the machine. Well its been four hours since I called, emailed and tried everything I know to get a hold to some one for me to send it back for repair or replacement. NO SUCH LUCK. I can't get anyone to reply to me on how to return it. So add to the switch, poor customer service!!! If things change I will let everyone know. Think hard before buying the UDM. Another bad deal.

Bythehour · 07-27-07, 12:10

C'mon, four hours and you're freakin' out? Give them at least 24.....

P.S. mebbe it's just karma?

kapinnn · 07-27-07, 12:15

Yeah, I'd say 4 hours is too short a time to stress about. It's also Friday. Wait till Monday and I'm sure you will get a hold of someone.

Pats300zx · 07-27-07, 12:26

I am pretty sure that the UDM is 100% guaranteed. I doubt you will have any problems getting a replacement. I have had nothing but great experiences and perfect customer service with any product that I purchased from the Perfect Shine and Autopia Car Care.

I would give it at least 24 hours before pushing your "panic button".

ninjalogan · 07-27-07, 12:39

One of my bottles of products were smooshed that I ordered from Autopia. They replied to me the next day to inform me that they had shipped out an immediate replacement.

Top notch service for me so far. Give them a bit of time to process your info.

BlackElantraGT · 07-27-07, 12:43

4 hours is way too soon to start bashing a company over poor customer service. I once had trouble getting a reply using their email address, but there was some kind of system issue at the time because another member had experienced the same thing. In any case, Lynn contacted me promptly and took care of the issue right away. I wouldn't fret over it. You just spent close to $2000 on a tub of wax. I don't think a $150 polisher will hurt you financially in any way for a couple of hours or even a couple of days. Unless you deliberately damaged the UDM on your own, I'm sure they'll take care of you. They're good people, they're not going to run away with your money.

silk · 07-27-07, 12:51

Quote:

Originally Posted by BlackElantraGT

4 hours is way too soon to start bashing a company over poor customer service. You just spent close to $2000 on a tub of wax. I don't think a $150 polisher will hurt you financially in any way for a couple of hours

MDRX8 · 07-27-07, 12:55

Yes ya'll are probably right. But if your going to sell products like they do they at least should have someone to answer the phone or respond to emails.... They probably have bitten off more than they can chew. 4 hours yes ya'll are right.

Quote:

Originally Posted by BlackElantraGT

4 hours is way too soon to start bashing a company over poor customer service. I once had trouble getting a reply using their email address, but there was some kind of system issue at the time because another member had experienced the same thing. In any case, Lynn contacted me promptly and took care of the issue right away. I wouldn't fret over it. You just spent close to $2000 on a tub of wax. I don't think a $150 polisher will hurt you financially in any way for a couple of hours or even a couple of days. Unless you deliberately damaged the UDM on your own, I'm sure they'll take care of you. They're good people, they're not going to run away with your money.

orngez · 07-27-07, 12:57

how much money he spends is irrelevant...i think his point is that he is frustrated due to a lack of resposnse...4 hours may not be that long for some...but i will say i find it to be a long time for a NEW product...a great company that brings out a brand new product should be putting customer support as its #1 priority

TortoiseAWD · 07-27-07, 01:05

Ultimate Detailing Machine Warranty

Quote:

Warranty Claim Procedure
All warranty claims must be made through this web site. An automated warranty claim system will be available soon. Until then, please send email along with your name and the product information to warranty@ultimatedetailingmachine.com.

You didn't mention who you e-mailed . . . have you tried the e-mail listed above?

Tort

Danase · 07-27-07, 01:13

Yeah, I think you just jumped the gun. 4 hours is not long at all. Persoanlly, I feel I am one of the quickest to reply to e-mails. I do my best. Because I am a one man operation here if I have to go to a meeting or run off to take care of something or make some local deliveries it takes me longer. But there are times where even I take a more than a few hours to respond to people.

hooked · 07-27-07, 01:19

I think we should submit the UDM to the ultimate torture test...

Will It Blend?