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07-28-07, 02:38
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#37 (permalink)
| | Registered User
MDRX8 is offline
Join Date: Apr 2005 Posts: 2,291 | Re: The death of a UDM
Quote: |
Originally Posted by mbdfahrer You want your PC back?  | Hi mbdfahrer! No I have another PC as a back up.
But for the UDM,,,,, I have said from the start that I like the UDM. It is lighter, smoother, less noisy. But I would like a cure to the switch. My main point is mfg never told anyone about the ease of it coming on. OK? Now "Another bad deal" was in reference that I could not get any customer service starting at 11:30 AM EDT.. I emailed the right people, I phoned and left messages to the right people and I PM'ed the right people. "Another bad deal.".....Someone, somehow, someway should have gotten back to me. If you are going to take on a task of that magnatuide (sp) , you should have a staff to suport it.
So I feel like the kinks can be worked out. (but this should have been done in a testing phase) AND I would like it repaired or replaced. Regards!!
__________________
*****ZOOM-ZOOM*****
*** LOVE DETAILING ***
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07-28-07, 04:04
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#38 (permalink)
| | Palm Harbor Detailing
zoomzoom mazda5 is offline
Join Date: Feb 2007 Location: Palm Harbor, FL. Posts: 2,137 | Re: The death of a UDM
Hope everything works out OK for you and let us know when you do get a replacement one and if it has the updated switch too. Have a good weekend.
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ZoomZoom....................... LEGGENDA De PASSIONE | |
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07-28-07, 05:24
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#39 (permalink)
| | Registered User
MDRX8 is offline
Join Date: Apr 2005 Posts: 2,291 | Re: The death of a UDM
Quote: |
Originally Posted by zoomzoom mazda5 Hope everything works out OK for you and let us know when you do get a replacement one and if it has the updated switch too. Have a good weekend. | Thanks zoomzoom mazda5, I think everyone beleives I am out to get back at the UDM mfg. That is the furtherest thing from the truth. I just a old (getting old) country guy from SC... I would love to see UDM fix the problems and be the No. 1 DM. I have faith in them that they will. Lets all have a good weekend and forget about all lifes problems on the day we worship the Lord. ZOOM-ZOOM !!
__________________
*****ZOOM-ZOOM*****
*** LOVE DETAILING ***
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07-28-07, 05:34
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#40 (permalink)
| | Palm Harbor Detailing
zoomzoom mazda5 is offline
Join Date: Feb 2007 Location: Palm Harbor, FL. Posts: 2,137 | Re: The death of a UDM
I know the feeling (getting old), enjoy the weekend and ZOOM ZOOM 
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ZoomZoom....................... LEGGENDA De PASSIONE | |
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07-30-07, 12:35
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#41 (permalink)
| | "The Car Girl"
Lynn Phillips is offline
Join Date: Mar 2003 Location: Sunny So Cal Posts: 613 | Re: The death of a UDM
Hi,
Please check your PM. I need you to send me your information to my direct email. If you get me the email in the next 45 min. I will get your new UDM out to you with today's afternoon orders.
BTW, our phone system has been intermittent since Thursday and is now down until Verizon brings me a new FIOS router later today so email is best for today.
Lynn Quote: |
Originally Posted by MDRX8 Well it had to happen to someone. I knew with my luck it would be me. Using the ULTIMATE DETAILING MACHINE UDM. I noticed the speeds were jumping up and down. I said hey the is neat, a variable speed UDM. then it slowed and with one last breath she dies!!! Remeber I had compaints about the switch and the mfg not notifying anyone. But I always said I love the machine. Well its been four hours since I called, emailed and tried everything I know to get a hold to some one for me to send it back for repair or replacement. NO SUCH LUCK. I can't get anyone to reply to me on how to return it. So add to the switch, poor customer service!!! If things change I will let everyone know. Think hard before buying the UDM. Another bad deal. |
__________________ Lynn Phillips
Customer Svc & Product Tech Support
Autopia Car Care
Direct Line: (858) 605-0296
10% Autopia Member Coupon Code: AUTOPIA | |
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07-30-07, 12:44
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#42 (permalink)
| | Now with twice the head
Scottwax is offline
Join Date: Oct 2001 Location: Arlington, TX Posts: 25,596 | Re: The death of a UDM
Quote: |
Originally Posted by Lynn Phillips Hi,
Please check your PM. I need you to send me your information to my direct email. If you get me the email in the next 45 min. I will get your new UDM out to you with today's afternoon orders.
BTW, our phone system has been intermittent since Thursday and is now down until Verizon brings me a new FIOS router later today so email is best for today.
Lynn |  Hi Lynn! I didn't know you were part of the UDM team. | |
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07-30-07, 12:49
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#43 (permalink)
| | Administrator
DavidB is online now Join Date: Mar 2001 Location: Autopia... Where else! Posts: 6,421 | Re: The death of a UDM
Quote: |
Originally Posted by MDRX8 Well it had to happen to someone. I knew with my luck it would be me. Using the ULTIMATE DETAILING MACHINE UDM. I noticed the speeds were jumping up and down. I said hey the is neat, a variable speed UDM. then it slowed and with one last breath she dies!!! Remeber I had compaints about the switch and the mfg not notifying anyone. But I always said I love the machine. Well its been four hours since I called, emailed and tried everything I know to get a hold to some one for me to send it back for repair or replacement. NO SUCH LUCK. I can't get anyone to reply to me on how to return it. So add to the switch, poor customer service!!! If things change I will let everyone know. Think hard before buying the UDM. Another bad deal. |
Michael,
Sorry you had trouble getting through to me on Friday. I was in meetings most of the day.
As I know you have had many phone and email conversations w/ Lynn in the past (re: Polycharger), you know that Lynn gets back to people in a very timely fashion. I'm not sure why you did not contact Lynn first, but that would have been a known way to get through.
Lynn just emailed me that she is processing your replacement now.
db
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07-30-07, 12:50
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#44 (permalink)
| | "The Car Girl"
Lynn Phillips is offline
Join Date: Mar 2003 Location: Sunny So Cal Posts: 613 | Re: The death of a UDM
Hey Scott,
I do a little of everything. 
Lynn Quote: |
Originally Posted by Scottwax Hi Lynn! I didn't know you were part of the UDM team. |
__________________ Lynn Phillips
Customer Svc & Product Tech Support
Autopia Car Care
Direct Line: (858) 605-0296
10% Autopia Member Coupon Code: AUTOPIA | |
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07-30-07, 01:01
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#45 (permalink)
| | "The Car Girl"
Lynn Phillips is offline
Join Date: Mar 2003 Location: Sunny So Cal Posts: 613 | Re: The death of a UDM
Hi Mike,
Your replacement UDM and a UPS call tag will go out today. Your order number is UDM-497.
Lynn Phillips
The Perfect Shine Team
__________________ Lynn Phillips
Customer Svc & Product Tech Support
Autopia Car Care
Direct Line: (858) 605-0296
10% Autopia Member Coupon Code: AUTOPIA | |
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07-30-07, 03:59
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#46 (permalink)
| | Registered User
MDRX8 is offline
Join Date: Apr 2005 Posts: 2,291 | Re: The death of a UDM
Well its time to eat crow. And to say how UDM responded. Last Friday I called and called, emailed, and PM'd UDM. THERE WERE LIGITIMATE ANSWERS WHY THEY DID NOT RESPOND. Today I got a email from Lynn saying a call tag would be sent. I replied that the UDM was already on its way to CA....... She replied and said a new one was on its way!! There was missed comunication Friday for reasons beyond their control. But today things are all right. With me saying how I disliked the switch, UDM could have made things difficult for me. But they did not. In fact they went out of their way. I still love the UDM and look forward to getting it back. NOW THATS CUSTOMER SERVICE !!!!!!!!!.....THANKS SO MUCH!!!!! I have learned a lesson. ZOOM-ZOOM
__________________
*****ZOOM-ZOOM*****
*** LOVE DETAILING ***
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07-30-07, 04:07
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#47 (permalink)
| | Palm Harbor Detailing
zoomzoom mazda5 is offline
Join Date: Feb 2007 Location: Palm Harbor, FL. Posts: 2,137 | Re: The death of a UDM
Glad everything work out for you. 
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ZoomZoom....................... LEGGENDA De PASSIONE | |
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07-30-07, 07:06
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#48 (permalink)
| | "The Car Girl"
Lynn Phillips is offline
Join Date: Mar 2003 Location: Sunny So Cal Posts: 613 | Re: The death of a UDM
Thanks Mike,
By the way, the new polisher is due to be delivered on Friday so you will have it for the weekend! Looks like I may get the weekend off but you will be working again. 
Lynn Quote: |
Originally Posted by MDRX8 Well its time to eat crow. And to say how UDM responded. Last Friday I called and called, emailed, and PM'd UDM. THERE WERE LIGITIMATE ANSWERS WHY THEY DID NOT RESPOND. Today I got a email from Lynn saying a call tag would be sent. I replied that the UDM was already on its way to CA....... She replied and said a new one was on its way!! There was missed comunication Friday for reasons beyond their control. But today things are all right. With me saying how I disliked the switch, UDM could have made things difficult for me. But they did not. In fact they went out of their way. I still love the UDM and look forward to getting it back. NOW THATS CUSTOMER SERVICE !!!!!!!!!.....THANKS SO MUCH!!!!! I have learned a lesson. ZOOM-ZOOM |
__________________ Lynn Phillips
Customer Svc & Product Tech Support
Autopia Car Care
Direct Line: (858) 605-0296
10% Autopia Member Coupon Code: AUTOPIA | |
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