The death of a UDM - Page 2

ZoranC · 07-27-07, 02:28

Quote:

Originally Posted by Danase

Persoanlly, I feel I am one of the quickest to reply to e-mails.

When it comes to one-man-operations you and a.k.a. Patrick are from my experience quickest. Both of you still end up faster than even some of more-than-one-man companies.

MDRX8 · 07-27-07, 02:35

Yes and I PM David called better car care. But it does not matter now. Its on its way back to California and my pocket is $20.00 lighter.

Quote:

Originally Posted by TortoiseAWD

Ultimate Detailing Machine Warranty

You didn't mention who you e-mailed . . . have you tried the e-mail listed above?

Tort

WilliamHBonney · 07-27-07, 04:09

Quote:

Originally Posted by MDRX8

Yes and I PM David called better car care. But it does not matter now. Its on its way back to California and my pocket is $20.00 lighter.

You dont have much common sense do you. I had issues with my UDM and within 24 hours I had an email from DavidB on who to contact to resolve. He stated all shipping would be taken care of by him. You give it four hours and then pack it up like a crabby kid and send it back then complain about paying shipping? I swear you are just looking for another reason to be negative about the UDM. Do you work for Porter Cable or something?

evilWagon · 07-27-07, 05:46

Wait wait wait... did someone really pay 2000 for a thing of wax?

I have some ocean view swampland in the everglades for sale.

zoomzoom mazda5 · 07-27-07, 06:31

You should have waited for a return email from DavidB, but 4 hrs is to quick, should have waited 24 to 48 hrs. Sorry to hear that your UDM is broke, but if it was a PC you would had to wait a very very very long time for them to email or call you or a letter from them.

paco · 07-27-07, 06:33

4 hours.. come on. Even David and Co. need to have a life! Seriously, business is just one part of an individuals life.

One of the problems of internet and email these days is people very unrealistic expectation of "INSTANT" responses and dealing with an issue.

If you didn't hear back in 24 to 48 hours, then I'd be curious as to why but give them a chance to respond.

Peoples sense of entitlement to immediate service is crazy.

Paco

15951 · 07-27-07, 06:45

When businesses become very successful, they sometimes fire customers that use up an inordinate amount of resources and will never be satisfied. Some of the discussions on this site regarding the UDM illustrate beautifully why this happens.

MotorCity · 07-27-07, 06:51

In my line of work if one of our products causes a no build situation my company can be liable for an avg of $25K per minute that an assembly line is down.. even with those figures sometimes people cannot be reached.. such is life!

Please be a little more lienient and patient with the future mfg's that you patron, remember honey attracts more flies than vinegar! From what I have seen from DavidB and the way he goes about customer service, had you given him a honest opportunity to rectify the situation I am sure he would have went out of his way to make sure you were satisfied.

BlackElantraGT · 07-27-07, 07:14

Quote:

Originally Posted by evilWagon

Wait wait wait... did someone really pay 2000 for a thing of wax?

I have some ocean view swampland in the everglades for sale.

I was going to offer you 1 trillion dollars for that piece of property, but you didn't respond to my PM in 1 min. Such poor communication and customer service. I have nothing to do now so I guess I'll just go to the post office instead and return my $2,000 jar of Zymol without a prior RMA. I'm older than most of you so that makes me smarter and more mature than the rest of you. I rule, you suck. Boys go to Jupiter to get more stupider, Men go to Mars to waste money on overpriced wax for their cars.

lland · 07-27-07, 07:48

Quote:

Originally Posted by zoomzoom mazda5

...but if it was a PC you would had to wait a very very very long time for them to email or call you or a letter from them.

Actually, I had a problem with my PC, called them, got an immediate answer and a new part on the way within a few minutes. I had it in a couple of days. Soon after, I wanted to order a couple of new counterweights so I called the (nice) lady I spoke to earlier to ask how/where to order them. She remembered me and sent me two, no charge. PC isn't all that bad.

LL

zoomzoom mazda5 · 07-27-07, 08:03

I have a few problems with porter cable products in the past and the outcome was not good, but it took me 2 weeks to get a hold of someone there

and from there on i'm been using other companys for my tools, just my 2 cents.

sneek · 07-27-07, 09:05

LOL 4 hours only? I actually spent 5 hours on the phone with maytag (thank god for speaker phone) but to be fair that was after that massive recall.