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05-07-07, 08:58
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#1 (permalink)
| | Registered User
Bbasso is offline
Join Date: Apr 2004 Location: South Carolina Posts: 220 | I had trouble with the sonus pads, how about you?
I was buffing out a car yesterday and the velcro part that is glued to the pad just came off and I almost put the buffer's backing plate thru the door. Has anyone else had this problem?
Is there a fix for this, any special glue I should use to stick it back on or should I contact the company?
And this is not the only pad with this problem, the other two are starting to peal off also  
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Rob.
itrca.com
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05-07-07, 09:30
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#2 (permalink)
| | WOOL4LIFE
Coupe is offline
Join Date: Apr 2006 Location: Grand Rapids Mi Posts: 1,971 | Re: I had trouble with the sonus pads, how about you?
Ive had 2 DAS oranges seperate on me. All the DAS polishing and finishing pads are still holding strong and ive beaten the crap out of them. | |
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05-07-07, 11:56
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#3 (permalink)
| | Registered User
Bbasso is offline
Join Date: Apr 2004 Location: South Carolina Posts: 220 | Re: I had trouble with the sonus pads, how about you?
Well I called and left a message about this, I hope they get back to me quickly... I have four upcoming jobs that I need these pads for.
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Rob.
itrca.com
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05-07-07, 03:56
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#4 (permalink)
| | Registered User
Bbasso is offline
Join Date: Apr 2004 Location: South Carolina Posts: 220 | Re: I had trouble with the sonus pads, how about you?
Why was this thread moved and why wasn't I told?
It fit the product discussion, no?
I would have kept this in PM but I have no clue who did this.
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Rob.
itrca.com
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05-07-07, 04:19
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#5 (permalink)
| | Time's a-wastin',speedy!
TortoiseAWD is offline
Join Date: Jun 2001 Location: Omaha, NE Posts: 3,343 | Re: I had trouble with the sonus pads, how about you?
Quote: |
Originally Posted by Bbasso Why was this thread moved and why wasn't I told?
It fit the product discussion, no?
I would have kept this in PM but I have no clue who did this. | I moved to the Autopia Car Care forum so that the vendor (ACC) can address your problem with the Sonus pads. The post would fit in both forums, but now that the thread is here, you can bet that Lynn Phillips will be contacting you shortly to take care of it.
We (moderators) don't typically send a PM for a moved thread. Sorry for any inconvenience or confusion; I was just trying to help out by putting the thread where the vendor would see it and respond.
Tort
(moderator)
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"I cannot undertake to lay my finger on that article of the Constitution which granted a right to Congress of expending, on objects of benevolence, the money of their constituents." -- James Madison
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05-07-07, 06:15
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#6 (permalink)
| | "The Car Girl"
Lynn Phillips is offline
Join Date: Mar 2003 Location: Sunny So Cal Posts: 612 | Re: I had trouble with the Sonus pads, how about you?
Hi Rob,
Don't worry, I have taken care of you and your replacement pads will ship first thing in the morning via Priority and we are truly sorry you have had trouble.
Lynn
PS Thanks, TortoiseAWD for putting the post where I could find it!
__________________ Lynn Phillips
Customer Svc & Product Tech Support
Autopia Car Care
Direct Line: (858) 605-0296
10% Autopia Member Coupon Code: AUTOPIA | |
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05-08-07, 09:05
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#7 (permalink)
| | Registered User
Bbasso is offline
Join Date: Apr 2004 Location: South Carolina Posts: 220 | Re: I had trouble with the sonus pads, how about you?
thank you so much for the very quick help, I`m happy with the level of customer service 
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Rob.
itrca.com
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05-08-07, 02:15
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#8 (permalink)
| | Registered User
95legend is offline
Join Date: Nov 2004 Posts: 53 | Re: I had trouble with the sonus pads, how about you?
I've also had problem with the Sonus pad once. Autopia was quick to replace it. I would do service with them again for this reason | |
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05-12-07, 08:19
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#9 (permalink)
| | Registered User
Sylverlee is offline
Join Date: Apr 2004 Location: Irvine, Ca Posts: 13 | Re: I had trouble with the sonus pads, how about you?
Same with my clay. Replaced promptly~ | |
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05-16-07, 01:47
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#10 (permalink)
| | Registered User
bjz is offline
Join Date: Mar 2007 Posts: 1 | Re: I had trouble with the sonus pads, how about you?
Same thing happened the first day of useage on my green pad. They replaced it promptly. Just have to let them know. Excellent customer service. I didn't even have to send the old one back. | |
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