Help (SwirlBuster pad lost it's backing)

MorBid · 09-25-06, 07:17

I brought one of these pads back in Febuary and used it maybe once of twice to check it out before putting it up.

I started my Winter Prep yesterday and while using the Swirlbuster pad I went to remove the pad from the backing plate and the white backing seperated from the pad (stuck to the plate).

Has ne1 had this happen with these pads and is there a way to fix it?

TIA

Morbid

MDRX8 · 09-25-06, 07:45

The same thing happened to me. I emailed SONUS with no reply.

Coupe · 09-25-06, 07:59

topoftheline.com carrys an adhesive meant for this.

TortoiseAWD · 09-25-06, 08:04

Quote:

Originally Posted by MorBid

I brought one of these pads back in Febuary and used it maybe once of twice to check it out before putting it up.

I started my Winter Prep yesterday and while using the Swirlbuster pad I went to remove the pad from the backing plate and the white backing seperated from the pad (stuck to the plate).

Has ne1 had this happen with these pads and is there a way to fix it?

TIA

Morbid

First, e-mail or call Autopia Car Care and let them know what happened; I'm sure you'll have a replacement headed your way shortly.

As for repairing the pad you have, TOL carries a foam and fabric adhesive: http://www.topoftheline.com/foamfabad.html . . . you can probably find a similar product locally by checking paint and body shop supply stores, or I'd guess upholstery shops might carry it, too (or tell you where you can find it).

I've noticed that "stiff" pads (cutting pads, some orange pads, SB) tend to build up a good amount of heat on the backing plate. The stiffer foam transfers more energy from the machine to the plate, but also seems to stress the velcro from the added friction. When I polish with a PC, I try to have two or three pads on hand, and check them occasionally to see if they're warming up. If so, I switch to a new pad and give the old one a chance to cool off.

Tort

TortoiseAWD · 09-25-06, 08:05

Quote:

Originally Posted by MDRX8

The same thing happened to me. I emailed SONUS with no reply.

Then e-mail them again, or pick up the phone. ACC/Sonus is pretty responsive to stuff like this.

Tort

TortoiseAWD · 09-25-06, 08:06

I've moved this post to the ACC forum so DavidB can address it . . .

Tort

MDRX8 · 09-25-06, 08:08

Why should I have to pay for it. I also used my SB pad twice!

TortoiseAWD · 09-25-06, 08:16

Quote:

Originally Posted by MDRX8

Why should I have to pay for it. I also used my SB pad twice!

Pay for what? The phone number is toll-free (877-855-3125).

If you mean pay for the foam adhesive, you don't . . . contact ACC and let them know what happened; I'm sure they'll take care of you with a replacement pad.

Tort

DavidB · 09-25-06, 08:25

If you email support@theperfectshine.com, Lynn or another support person will get back to you in 24 hours or less.

Every order that comes from us has a letter with proper contact information. My PM box IS NOT support for orders. I have dedicated support staff who are very responsive.

MorBid · 09-25-06, 09:09

Thanks Everyone for the replies. I did try PM'ing Dave first but after reading his reponse I see why I never got a response.

I'll try contacting support when I get off of work and can look up the order number. If nothing works that way I'll look into TOL's solution.

I have close to 2 shelves in a closet for just pads (various sizses and manufactuers) and have never had one do this before, let alone after 2 or 3 times using it, so I was at a lost on how to address the issue.

Thanks fellas

MorBiD

DavidB · 09-25-06, 09:19

Quote:

Originally Posted by MorBid

Thanks Everyone for the replies. I did try PM'ing Dave first but after reading his reponse I see why I never got a response.
MorBiD

Actually, you didn't get a response b/c I have been sick in bed with a fever for 3 days. I asked Lynn to assist in replacing your pads.

Lynn Phillips · 09-25-06, 09:49

Quote:

Originally Posted by MDRX8

The same thing happened to me. I emailed SONUS with no reply.

Hi Mike,
No reply? I show that I replied at least 6 emails including the one about the pad. Here is the one that talks specifically about the pad replacement.

From: Lynn Phillips [mailto:Lynn@ThePerfectShine.com]
Sent: Thursday, February 23, 2006 10:02 AM
To: DOSS, MICHAEL W
Subject: Re: Autopia Car Care question

Michael,

No, we will get it replaced for you. By the way, how did you wash the pad?

Yours in Better Car Care,

Lynn Phillips
The Perfect Shine Team

On the same day, Thu Feb 23 08:25:51 PDT 2006, I placed and order (BetterCarCare-1589) for a replacement Sonus SwirlBuster Foam Polishing Pad to be sent out via Priority. Per the USPS tracking number I show your pad was delivered at 11:33 AM on 02/25/2006.

We do guarantee our products and I try my hardest to treat our customers as I would want to be treated. If there is a breakdown in communication on this matter please let me know.

Lynn Phillips
The Perfect Shine Team