Spot Buffs Kit - WARNING!!

[Mikeyc]

So, I recently purchased a Spot Buffs kit from Autogeek. Basically, it's a kit of 4" pads with a velcro backing plate and two adapters. One adapter is so that you can use the backing plate with a drill and the other is to use the plate with a PC. I thought the kit would be great for hard to reach areas and for doing paint correction as the smaller pad facilitates that.

The first time I used the kit I used the drill adapter. I wasn't terribly impressed with the results, but I felt it was because my cordless drill wasn't powerful enough. So, the next time I used it I decided to try the PC adapter. I had some light scratches on my hood that I wanted to buff out. This was the result:

What happened was as soon as the speed was turned to 5 the adapter spun out of the backing plate and went right into the hood. I had to have the whole hood re-painted to the tune of just over $500.

I wrote Autogeek an email describing the problem. Because they are an AWESOME vendor they forwarded my email to Lake Country who manufacture the kit.

Lake Country on the other hand was not awesome. After sending them some pictures and having some email correspondence with one of their representatives they decided they would not be doing anything for me. Their reason being that the design of their kit should prevent this from happening. Well designs are all well and good, but reality is another matter. Because of this I will NEVER EVER buy another Lake Country product. Their product failed when I used it and damaged my car. However, they are not willing to stand behind it. I will however continue to shop with Autogeek, because they handled this situation as it should have been handled.

[truzoom]

Sorry to hear it happened, but why did you repaint the entire hood? That spot could be easily touched up for less than $10.

[Mikeyc]

It's hard to see in the picture, but the hood was also dented. Also, I've tried to find touch up paint in the past to match my car and after purchasing several brands have been unsuccessful to this point.

[HomicidalSloth]

Originally Posted by Mikeyc

It's hard to see in the picture, but the hood was also dented. Also, I've tried to find touch up paint in the past to match my car and after purchasing several brands have been unsuccessful to this point.

For future referance, a body shop can custom match paint to your vehicle to ensure a proper match.

[zippymbr]

That sucks! Did your kit come with a lock washer? mine came with a black one that goes between the backing plate and the adapter. When mine is all tightened up I need 2 wrenches to undo it.

[Mikeyc]

Originally Posted by HomicidalSloth

For future referance, a body shop can custom match paint to your vehicle to ensure a proper match.

Yeah, I've asked the body shop to save me some paint for future touch ups after they're done.

Originally Posted by zippymbr

That sucks! Did your kit come with a lock washer? mine came with a black one that goes between the backing plate and the adapter. When mine is all tightened up I need 2 wrenches to undo it.

Yes, my set came with black lock washers. I needed a wrench to remove the adapter from the PC, but the end that goes into the backing plate seems to spin freely. The lock washer flew off during the incident and I haven't seen it since. I've been experimenting with repeating the problem (not on an actual car) and have had no problem doing it. Each time the end screwed into the PC is super tight and each time the backing plate spins off. I can only imagine that it's due to some manufacturing variance as I'm sure many, many people own this kit and use it without problem.

[machboy]

Originally Posted by Mikeyc

However, they are not willing to stand behind it. I will however continue to shop with Autogeek, because they handled this situation as it should have been handled.

Shouldn't Autogeek stand behind the products that they sell??
If your going to sell/market a product to the general public and talk about how good it is you should at least stand behind the product. Autogeek should have done somthing. Not just say oh here is the email of the manufacturer. That's just passing the buck and not really caring about you or what happened. not too AWESOME to me.

Say you buy a PC from them and it breaks. You going to ask Autogeek for a new one or go right to Porter Cable? Obviously you go to whoever you BOUGHT it from.

I would shop with someone who stood behind what they sell.

[Danase]

Originally Posted by machboy

Shouldn't Autogeek stand behind the products that they sell??
If your going to sell/market a product to the general public and talk about how good it is you should at least stand behind the product. Autogeek should have done somthing. Not just say oh here is the email of the manufacturer. That's just passing the buck and not really caring about you or what happened. not too AWESOME to me.
Say you buy a PC from them and it breaks. You going to ask Autogeek for a new one or go right to Porter Cable? Obviously you go to whoever you BOUGHT it from.
I would shop with someone who stood behind what they sell.

Actually most manufacturers would rather you go directly to them for warranty claims than to where you bought it from. But with this instance maybe AG should at least of giving you a refund or something.

[machboy]

Originally Posted by Danase

Actually most manufacturers would rather you go directly to them for warranty claims than to where you bought it from. But with this instance maybe AG should at least of giving you a refund or something.

If anything this post has me thinking i'll be buying from somewhere else now though.

[Mikeyc]

Originally Posted by Danase

Actually most manufacturers would rather you go directly to them for warranty claims than to where you bought it from. But with this instance maybe AG should at least of giving you a refund or something.

IMO this is the responsability of the manufacturer and not AG.

[zippymbr]

Thanks for the heads up, I have never had mine seperate while using it.

[machboy]

Originally Posted by Mikeyc

IMO this is the responsability of the manufacturer and not AG.

So Autogeek can sell whatever they want and it doesn't matter it damages your car?
Its obvious LC doesn't give a rat's ***. But i'd be getting my money back from AutoGeek at the very very least.