My Flex's Backing Plate is Shredding on Me

OCKlasse · 04-13-08, 10:33

Anyone else have this issue? When I use the Flex for a while on speed 6, it begins to tear into the backing plate and little pieces begin to shred off of it

DieselMDX · 04-13-08, 10:56

been there done that. word is u can email powerhouse and they can send u a new one

OCKlasse · 04-13-08, 11:12

Quote:

Originally Posted by DieselMDX

been there done that. word is u can email powerhouse and they can send u a new one

Thanks. Link to their website?

DieselMDX · 04-13-08, 11:17

let me look

DieselMDX · 04-13-08, 11:20

POWERHOUSE DISTRIBUTING

Jerry Fisher · 04-14-08, 03:28

flex replacd mine along w/ felt pad. Call them. New one looks same Hopefully a material change will fix this issue.

jshillin · 04-14-08, 04:00

Make sure you have the screw in the middle tightened completely, if not it'll rock back and forth enough to shred it.

mshu7 · 04-14-08, 05:04

I've been having the same issue. I contacted AG since I purchased the Flex there. They gave me contact information for Flex so I'll be calling them today. Here's the info for anyone else that may need it.

FLEX – North America
2720 East Phillips Road
Greer, SC 29650
Phone: 1-877-331-6103
Fax: 1-888-331-6104
Welcome to FLEX North America

OCKlasse · 04-14-08, 10:40

Quote:

Originally Posted by mshu7

I've been having the same issue. I contacted AG since I purchased the Flex there. They gave me contact information for Flex so I'll be calling them today. Here's the info for anyone else that may need it.

FLEX – North America
2720 East Phillips Road
Greer, SC 29650
Phone: 1-877-331-6103
Fax: 1-888-331-6104
Welcome to FLEX North America

They just will transfer you to Power House.

Call (888) 809 4749 (Power House)

Jerry Fisher · 04-14-08, 10:45

when I went to change out my new backing plate after Powerehouse replaced it, I found the screw was not very tight. Maybe that is the issue. Probably best to hand check tightness before each use.
(is that one of those things that sounds dirty but is not---LOL)

mshu7 · 04-14-08, 10:55

Thanks OCKlasse! I'll give that a shot instead.

Jerry Fisher - I tightened the screw on mine. It did not help.

mshu7 · 04-14-08, 11:59

Alright, I talked to Power House and they are sending me a new BP and felt ring. That's probably the easiest warranty experience I've ever had.