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05-17-07, 02:53
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#1 (permalink)
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BigAl3 is offline
Join Date: Mar 2005 Posts: 6,113 | does customer service play a role in your purchase(s)?
does customer service play a big role in your purchase(s)? we all know that our money is our voice these days, so i would like to hear from EVERYONE what else contributes to YOUR purchase (price, availability, fast shipping, etc)... | |
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05-17-07, 02:58
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#2 (permalink)
| | Master of Redundancy
jsatek is offline
Join Date: Mar 2006 Location: White Plains, NY Posts: 1,608 | Re: does customer service play a role in your purchase(s)?
90% customer service
10% price
This is how I play it at this point in my life. While I dont like salesman BS overkill, and dont buy from women trying to use sex to sell, I really like to give someone money that is interested in earning it.
Be honest, and deliver what you say you will, and I will pay your price. | |
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05-17-07, 03:01
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#3 (permalink)
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BigAl3 is offline
Join Date: Mar 2005 Posts: 6,113 | Re: does customer service play a role in your purchase(s)?
Quote: |
Originally Posted by jsatek Be honest, and deliver what you say you will, and I will pay your price. | very good answer mang!  | |
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05-17-07, 04:17
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#4 (permalink)
| | Who? Me?
the other pc is offline
Join Date: Oct 2004 Location: SoCal Posts: 2,121 |  Re: does customer service play a role in your purchase(s)?
Quote: |
Originally Posted by jsatek ...and dont buy from women trying to use sex to sell, I really like to give someone money that is interested in earning it. ... | If she’s good that is earning it.  | |
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05-17-07, 07:55
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#5 (permalink)
| | Flight Sim. addict!!
bigfoot is offline
Join Date: Jun 2005 Location: Juncos, Puerto Rico Posts: 903 | Re: does customer service play a role in your purchase(s)?
yes yes yes!
__________________
Control Tower to Airplane: AP123, Please do not exceed 250 kts below 10,000 Ft, please acknowledge...  | |
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05-17-07, 08:18
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#6 (permalink)
| | Registered User
lecchilo is offline
Join Date: Jun 2005 Location: Chicago USA Posts: 875 | Re: does customer service play a role in your purchase(s)?
I think for me, to sum it up into one word, it would be HONESTY... a manufacturer or seller can be 2 weeks late shipping something, but if they're honest about it (I lost it, I had a death in the family, etc.. ) or at least try to apologize, they'll get my business again.
As far as customer service vs. price.. it's a 75/25 for me
__________________
-Ivan
LUSTR Auto Detailing
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05-17-07, 08:24
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#7 (permalink)
| | Shiny car, happy car.
Tasty is offline
Join Date: Mar 2005 Location: The Lone Star State Posts: 1,597 | Re: does customer service play a role in your purchase(s)?
Does customer service exist in this country anymore? I don't think it does. It's all about pleasing the shareholder, and nothing else matters. At least, that's the way I see most businesses being run nowadays...
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"I can't believe that we would lie in our graves wondering if we had spent our living days well." - Dave Matthews
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05-17-07, 08:47
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#8 (permalink)
| | Registered User
lecchilo is offline
Join Date: Jun 2005 Location: Chicago USA Posts: 875 | Re: does customer service play a role in your purchase(s)?
Quote: |
Originally Posted by Tasty Does customer service exist in this country anymore? I don't think it does. It's all about pleasing the shareholder, and nothing else matters. At least, that's the way I see most businesses being run nowadays... | From my experiences shopping online, Autogeek has great customer service... knowledgeable people who step up immediately if there's any problems...
__________________
-Ivan
LUSTR Auto Detailing
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05-17-07, 09:00
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#9 (permalink)
| | Andrew
awahl63 is offline
Join Date: Feb 2006 Location: Chicago Posts: 2,030 | Re: does customer service play a role in your purchase(s)?
Definately Ivan...In fact, I spent about 20 minutes on the phone with Dwayne this morning. Great customer service.
__________________
Andrew Wahl
ACW Elite Detailing
Chicagoland Detailer (Barrington)
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05-17-07, 10:27
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#10 (permalink)
| | Now with twice the head
Scottwax is online now Join Date: Oct 2001 Location: Arlington, TX Posts: 25,181 | Re: does customer service play a role in your purchase(s)?
Customer service is very important. Several places have lost my business because of terrible customer service.
One thing that irritates me to no end is when an employee is in the middle of my transaction and the manager starts talking to them. Excuse me, that can wait until I have made my purchase. Who hires these morons?
__________________
Owner, Scott's Mobile Auto Detailing
I test for Optimum, Clearkote and Meguiars
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05-18-07, 04:40
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#11 (permalink)
| | Registered User
Danase is offline
Join Date: Jan 2006 Location: Michigan Posts: 2,946 | Re: does customer service play a role in your purchase(s)?
Customer service is probably 100% of my deciding factor in just about everything I buy. If I don't get good service I just move on.
__________________
Owner of Danase Detailing Supply
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05-18-07, 05:35
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#12 (permalink)
| | Registered User
BlackElantraGT is offline
Join Date: Aug 2006 Location: SoCal Posts: 1,900 | Re: does customer service play a role in your purchase(s)?
I don't think it's all about one thing or another. There are many things that factors into why I would shop at one place or another and I don't necessarily look for the same thing in every transaction. Customer service is not everything though. Price plays just as big of a role for me. | |
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