Autogeek Delay

j3ffff · 12-31-06, 11:03

Hm... Ok well first of all, I placed an order on autogeek.net about 4 days ago for 100 dollars worth of products. I live in Florida and autogeek is also located in Florida. On there website it states that people who live in Florida will most likely receive their order in one day. However, I still have not gotten my order OR my tracking number from them. I e-mailed them 2 days ago and STILL have no received any response from them. I really do not know whats going on. I have ordered from them before and my order was received in 1 day, but this time they have really been slacking. Has anyone else experienced too? Maybe it's because it's holiday season?

BlackElantraGT · 01-01-07, 01:07

I'm currently experiencing the same problem as you. I placed my order on the 26th of Dec. and have yet to receive my shipping confirmation #.

In my order I had the new CCS pads which don't ship out until the 2nd. I emailed them to see if they were waiting to mail everything at once or mail the items seperately. It took more than 2 days for them to respond and supposedly it was because they didn't have the gallon of ONR in stock. I told them to ship the items seperately because I can't wait for the 2 weeks after January for ONR to be in stock again.

Since that email a few days ago, I haven't gotten any shipping confirm. from them. I don't care if they're trying to save on shipping by shipping items together at once, but they should at email or let their customers know what's going on.

At least you're in FL so if they ship it out, you'll receive it next day. I'm on the west coast, so it takes a full 5 business days to get here. I felt like I went through all this work to get their 25% gift cert. discount, and then the 20% Santa20 discount only to not really save much. I could have all the stuff from top of the line or danase for just a little more and probably receive my items already.

Sorry for the rant, but I'm drunk and this is the 2nd time this month I've felt somewhat screwed when it came to shipping. Perfecar did the same crap when I ordered the Beta Wax plus some of their items, and now autogeek. I really wouldn't care if they wanted to save a few bucks by shipping items together, but I feel they should at least let their customers know. It's hard to compare these small companies to places like Staples, BestBuy.com, Amazon.com but their customer service should still meet the same standards. If an item isn't in stock, they will either notify you right away or ship your items separately.

No one wants to place an order, be charged for it, and not hear anything for weeks from the retailer.

RTexasF · 01-01-07, 05:49

Of the many orders I have made in the past I have never received shipping confirmation/ tracking number. I always have to e-mail and request it. The stuff always gets here intact but takes a week or more.

pt91 · 01-01-07, 06:14

I hv ordered from AG many times and every time I rcvd a confirmation email AND and tracking email.
The only thing I can think of is maybe you didn't add your email address for confirmation in the check out process or maybe your email filtered it out??????
Hope it works out for you.

Grimm · 01-01-07, 06:36

I would register on their forum and post for help. There are a couple employees that are on there regularly that I'm sure will look into it for you ASAP.

Setec Astronomy · 01-01-07, 06:46

Sometimes I order from AG and everything goes smoothly, as said. Prompt shipment, email with the tracking number, etc.

Other times (too many times), something goes wrong, and you can't find out what it is, they are unresponsive, and they don't tell you what is really going on. In one case, I got all hot under the collar, because I thought they were lying to me, telling me that something had shipped, but they couldn't give me a tracking number, so I didn't believe them. (Turns out they HAD shipped it, but like 3 days after they told me it would on the phone, so I called them when my package didn't show, and they took a long time to tell me it shipped on a diff day, but then they couldn't produce a tracking number) They seem to get backed up in their shipping dept. (like now, they probably have people on vacation), and instead of saying "we're experiencing shipping delays due to high holiday volumes" or some other sales dept. hyperbole, they don't answer or seem to make up some lame excuses that don't hold water if you press them.

One more complaint--my last order, placed online in the late evening, went thru fine. Then in the morning I realized I had forgotten something and called to add an item to the order (thanks, fine, we'll get that out today, etc.). So I get home that night and I have an email that says there was a problem with my order. Call them the next morning and they tell me my credit card didn't go thru (which was odd, since it went thru fine to them on the internet and to some other online stores the same night). She thinks I gave them an old phone number, an old address, etc., so we try that stuff, and it still won't go, so I tell her I'll call the credit card co., which doesn't know what I'm talking about. I guess they must have manually keyed the CC# after I added the item, and keyed it wrong, repeatedly. I wound up going on line and reordering the stuff from AG, and canceling the original order...of course, I missed having my stuff for the weekend.

Wow, this turned into a big rant! Bottom line is they are inconsistent, and it seems if anything goes out of the normal flow (out of stock item, item added, etc.), it gets all messed up.

blkZ28Conv · 01-01-07, 08:02

Its the Holiday season and many automotive suppliers do very little shipping/order filling between Dec 25 and Jan 2nd. Many will post this on their websites.
Be patient and keep this in mind next time you need these types of items around the Holiday season and order a week before Dec 25th.

I understand your frustration because this same thing happen to me a few years back.

paul34 · 01-01-07, 08:03

Call Meghan or just their phone number.

I've experienced the same problem as you the past two times I ordered (I also live in Florida). The problem is that they're just too busy, I believe.

My first experience with them was absolutely great, but it seems that they're just so busy now that they're having trouble fulfilling orders. Growing pains indeed.

Setec Astronomy · 01-01-07, 08:19

Quote:

Originally Posted by paul34

My first experience with them was absolutely great, but it seems that they're just so busy now that they're having trouble fulfilling orders. Growing pains indeed.

Growing pains are fine, but they need to say when you call "we are not able to keep up with our usual prompt shipment due to high order volume thanks to great customers like you, please be patient and your order will be filled shortly" not "I'll check into that" and never get back to you.

2.5RS · 01-01-07, 09:27

While I've never had any issues with orders going through, I do have my AG gripes. I've really only used about 4-5 vendors for my supplies. Danase, Excel, Autopia, Autogeek and Top Of The Line. Generally I tend to put my orders in during the weekend and expect that no real person will see it until Monday morning. Without exception everyone of those vendors has my products to me by that Friday, except Autogeek. They always take a week and a half. Not a huge deal really, though considering that AG shipping is roughly the same price ( +/- a dollar or two depending on the order) the extra time doesn't seem to make a lot of sense (even given the fact that they are in Florida).

Like a lot of people I got all excited about the 25% off gift certificate, and purchased a $150 GC. After I got my AG order together, and mostly for the sake of curiosity, I added the same items to a cart at Topoftheline.com. The total came out three dollars cheaper at TOL after shipping at both sites had been added the GC applied at AG. That was a bit irritating, cheaper (everyday prices) and I would've had my stuff sooner.

I have nothing against AutoGeek, and will probably order from them again, but likely it will only be for specialty items I can't get elsewhere (something like MaxWax, which I'd like to try) For everything else I'll stick to my other trusted vendors.

- Andrew

j3ffff · 01-01-07, 10:18

Thanks for the replies fellas. I guess i'll just wait it out and see what happens.

Mikeyc · 01-01-07, 03:14

I've shopped in the past with a lot of the major detailing supply websites (Griots, TOL, Autopia, Detail City, Autogeek, Meguiar's.com, Zymol.com, etc.). Now, I do almost all my shopping with Autogeek. I find their product selection, prices, and customer service are excellent.

If I ordered more regularly I might go with a web store that had lower regular prices. However, I maybe average 1 order per month max. So, I don't mind waiting for sales or coupon codes to get what I want. When they have sales and you combine that with a coupon code their price is lower than anyone elses I find. I ran out and bought $200 in GC when they had them for 25% off. Then I used them in conjunction with coupon codes to save even more. Checking other site's regular prices against what I paid using the GC and CC Autogeek came out several dollars cheaper on each item.

On a rare occasion, there is a blip like something is not put in my order but they always make up for it with a "free gift" or expedited shipping of the missed item. I've never had an "out of stock" issue with them. One vendor I've ordered from in the past had items OOS on three consecutive orders. It happens and I've come to expect it to some degree. Personally, I think it's a bit unrealistic to expect smaller operations (which are typical of all detailing web stores) to call you when something you've ordered is OOS. It would certainly entail a great deal of time expense for the company. Diverting manpower from other duties to contact people about OOS issues would only cause longer shipping delays.

Autogeek's shipping has definitely been a day or so slower than normal during the holiday period. Then again so has almost every web store detailing or otherwise that I've ordered from lately. It's the holiday season and people are being overworked.